Jobs for call center at Shubrā, Cairo

Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.Collect and analyze call center statistics such as sales rates, costs, customer service metrics...etc.Monitor and take responsibility for budgeting and tracking...

Responsiblity:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...

Responsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...

Responsiblity:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Role DescriptionThis is a full-time hybrid role located in 6th of October, Egypt, with flexibility for some remote work. As a Call Center Representative, you will be responsible for providing excellent customer service, ensuring customer satisfaction, handling customer support inquiries, and utilizing computer software to navigate customer accounts and input...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Providing outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...

Requirements: Excellent English level Bachelor degree is a must Outsourced contract.Attractive Packages + Annual bonuSocial & Medical insurance.Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.

Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

-Graduate males only-Experience in the call center field is required-Good in English- Maximum 30 years-A resident of CairoAdvantages:- Medical and social insurance- Metro subscription after the first 3 months- A rewarding salary- Paid training for two months- Two days off, variableJob type: full time

Job DescriptionManaging large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutionsResolves problems by clarifying issues; researching and exploring answers and alternative solutions;...

Job DescriptionManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...

CustomerAttends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.Route calls to relevant Departments and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management...

French speakers are needed for call center vacancies asapRequirements:- Grads with fluent French+ v good English.- Technical background/experience is a plus.- No commitments for the next 6 months.- Ready to start.Benefits:- Social& Medical insuranceTransportation provided.

Call Center Agent | AFGRE | CFC | Outsource RoleThe Call Center team is a group of highly motivated, collaborative, and fun, professionals across Egypt, looking for a member to add to the department.What Equips You For The Role2-4 years of experience in customer service.Excellent user of CRM Systems, Excel, and MS Office.Excellent communication,...

Responsibilities:• Answer questions from staff and provide guidance and feedback• Anticipate escalation and take over calls when needed• Devise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.• Ensure adherence to policies for attendance, established procedures...

Responsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...

Responsiblity:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult...

Job DescriptionThe Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers’ problems, complaints, and inquiries; and the job needs to be quick in dealing with computer programs to move between the...