Jobs: Contact Centers Company CCC
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Contact Center Agent
7 days ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact...
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Contact Center Representative
4 days ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
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Contact Center Analyst
16 hours ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...
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Contact Center Operation Manager
1 week ago
October City(6th), Egypt 2P Perfect Presentation Full timeDevelop and implement strategies to improve operational efficiency and meet service level agreementsMonitor and analyze key performance indicators to identify areas for improvement and implement corrective actions, and analyze the outcome and take the proper actions using COPC corrective action approachEnsure adherence to company policies and procedures,...
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Contact Center Team Lead
1 week ago
Cairo, Egypt IGT Solutions egypt Full timeLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...
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Contact Center Analyst
1 week ago
Cairo, Egypt Nestlé Full timeContact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE …Execute accurately and timely daily operational activities below:Extract OR reports and operational analysis reports and...
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HR Contact Center Agent- Turkish Speaker
7 days ago
مصر, Egypt Nestle Full time**Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...
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Contact Center
1 week ago
Cairo, Egypt Concentrix Full timeResponsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...
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Contact Center Supervisor
1 week ago
مصر, Egypt Nestle Middle East Full timeThe Role - Integrated Marketing Services Supervisor POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Full-time Experience in IMS, Marketing or in Sales at Nestlé or equivalent FMCG preferred. Bachelor Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required. Experience working in cross...
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Contact Center Agent
1 day ago
Cairo, Egypt Nestle egypt Full timeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...
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Giza, Egypt UX Centers Full timeJob DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for customers’...
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Internship – CONTACT CENTER OPERATIONS
Found in: beBee jobs EG - 1 week ago
Giza, Giza, Egypt CIB Full timeJob Description:To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.[ads1]Job Responsibilities:Post content on CIB official social media platforms (if needed) & within the...
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Head of Quality Assurance
2 days ago
مصر, Egypt InstaShop Full timeInstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing...
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Project Manager Contact Center Background
1 week ago
Giza, Egypt Future Group Full timeJob Description:Preparing and maintaining project plans status reports decision and issue logsBringing thought leadership in overseeing continuous improvement opportunities operational efficiencies technology enhancements and cost reduction initiativesCollaborating with business unit Leads to drive improvements across our three business pillars of Customer...
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Contact Center Expert
1 week ago
Cairo, Egypt orange egypt Full timeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...
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Contact Center Representative
1 week ago
Cairo, Egypt nawy egypt Full timeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...
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CIB Internship
Found in: beBee S EG - 1 week ago
Giza, Egypt CIB Full timeJob Description: To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. [ads1] Job Responsibilities: Post content on CIB official social media platforms (if needed) & within...
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Call Center Agent
1 week ago
Giza, Egypt Air Arabia Full timeJob DescriptionHandles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to...
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Call Center Airline Company
1 week ago
مصر, Egypt Etisal International Full time**location: Abbassia**: - **German Level: B2**: - **Graduates**: - **Attractive Salary**: - **Full Paid Training**: - **Social and Medical insurance**: - **Experience in call center** **Job Types**: Full-time, Permanent **Salary**: E£20,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Call Center: 1 year...
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Cairo, Egypt Concentrix Full timeResponsibilty:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the...