Operation Specialist Hindi Speaker

Company Description MICO WORLD, founded in 2014, is a world-leading open social platform offering features such as making friends, chatting, video and voice communication, live streaming, and games. The company has launched multiple social products, including MICO, YoHo, TopTop, and Sugo, serving over 100 million users across more than 150 countries and regions. With more than 150,000 contracted anchors, MICO WORLD has a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas. The organization is focused on delivering high-quality, engaging social experiences to users worldwide while continuously enhancing localization and global brand recognition. Role Description The Operation Specialist Hindi Speaker role is a full-time, on-site position based in Qesm El Maadi. This role involves daily monitoring and managing of platform operations for Hindi-speaking markets, including reviewing content, supporting live streaming activities, and ensuring compliance with community guidelines and policies. The specialist will collaborate with cross-functional teams to implement localized operational strategies, optimize user engagement, and support the growth and retention of anchors and users. Responsibilities also include analyzing operational data, preparing reports on market performance, and assisting in the execution of promotional campaigns targeting Hindi-speaking communities. The role requires proactive communication with users and internal stakeholders to address operational issues and improve overall platform quality. Qualifications
- Strong language skills in Hindi and English, with the ability to read, write, and communicate clearly and professionally.
- Operational and analytical skills, including experience with monitoring platform performance, handling user or content operations, and preparing basic reports.
- Customer-facing and communication skills, such as responding to user inquiries, coordinating with internal teams, and managing relationships with anchors or creators.
- Familiarity with social media, live streaming platforms, and online communities, with an understanding of user behavior and content trends in Hindi-speaking markets.
- Attention to detail and problem-solving abilities, especially in reviewing content, identifying issues, and ensuring adherence to platform guidelines.
- Ability to work on-site full time in Qesm El Maadi, manage multiple tasks, and adapt to a fast-paced, multicultural environment.
- Relevant education in Business, Communications, Media, or a related field is preferred, along with prior experience in operations, content moderation, or customer support.