Customer Service Specialist

منذ 12 ساعات

Cairo, مصر teleperformance دوام كامل

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Company Description Teleperformance is a global leader in outsourced customer experience management, supporting organizations across diverse industries with multilingual, omnichannel service. The company focuses on creating efficient, high-quality interactions between clients and their customers, combining human expertise with advanced technology. Teleperformance emphasizes continuous training, performance development, and a supportive work environment for its teams. Joining Teleperformance offers opportunities for career growth, skill development, and exposure to international standards in customer service. Role Description The Customer Service Specialist is a full-time on-site role based in Cairo, Egypt. This position involves handling inbound and outbound customer interactions via phone, email, and chat, providing accurate information and resolving inquiries in a timely manner. The specialist responds to questions about products and services, processes requests, addresses complaints, and records interaction details in internal systems. The role includes following established procedures, meeting performance targets, and maintaining a professional and empathetic demeanor with every customer. The Customer Service Specialist collaborates with team members and supervisors to improve processes and contribute to an excellent overall customer experience. Qualifications
• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive, consistent interactions.
• Candidates should possess solid Phone Etiquette and clear communication skills for professional customer calls.
• Candidates should possess problem-solving abilities and attention to detail when documenting and following up on cases.
• Candidates should possess proficiency in spoken and written English; additional languages are an advantage.
• Candidates should possess adaptability to work in a fast-paced environment and collaborate within a diverse team.
• Previous experience in customer service, call centers, or related fields is beneficial.
• A high school diploma or equivalent is required; further education in business, communications, or related areas is an advantage.

Customer Service Specialist

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Specialist

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وظائف مشابهة في Cairo

أهم المدن