Customer Service Representative

منذ 22 ساعات

Cairo, مصر Centro دوام كامل

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Company Description Centro is a diversified technology solutions provider focused on helping organizations unlock digital opportunities. The company delivers integrated technology solutions that support process orchestration and strengthen security enablement for businesses across industries. By offering a broad range of services and tools, Centro is able to tailor solutions to client needs and drive measurable outcomes. A culture of shared success underpins its approach, fostering collaboration, innovation, and long-term partnerships. Team members join an environment that values results, relationships, and continuous improvement. Role Description This is a full-time, on-site Customer Service Representative role based in Maadi, QLD. The Customer Service Representative will respond to customer inquiries via phone, email, and other communication channels, ensuring timely, accurate, and courteous support. Daily responsibilities include troubleshooting basic issues, providing information about products and services, processing requests, and documenting interactions in company systems. The role involves collaborating with internal teams to resolve complex cases, escalating issues when needed, and following up to confirm customer satisfaction. The Customer Service Representative will also contribute to improving service processes by identifying recurring issues and sharing customer feedback. Qualifications
• Strong customer service skills, including active listening, empathy, and problem-solving, with a focus on delivering clear and helpful support.
• Effective verbal and written communication skills and the ability to explain technical or complex information in a simple, professional manner.
• Basic technical aptitude and comfort using CRM platforms, ticketing systems, and common office software (e.g., email, spreadsheets, documentation tools).
• Organizational and time-management skills, with the ability to handle multiple inquiries, prioritize tasks, and meet response-time targets.
• Collaboration and teamwork skills, including the ability to work closely with colleagues in operations, technology, and sales to resolve customer issues.
• Adaptability and willingness to learn about Centro’s technology solutions, processes, and security-focused offerings.
• Prior experience in a customer-facing or support role is preferred; experience in technology or digital solutions environments is an advantage.
• High school diploma or equivalent required; post-secondary education in business, communications, or a related field is beneficial.

Customer Service Representative

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Representative

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن