Call center Specialist

منذ 2 أيام

Cairo, مصر Brooklyn Business School دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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Company Description Brooklyn Business School is the official representative of the Brooklyn Institute in the United States for the Middle East and Africa, offering specialized professional programs in Business Administration. Since 2009, the school has provided up-to-date, market-aligned content delivered by instructors with both academic expertise and practical experience in international organizations. Over the past 16 years, more than 20,000 students have graduated, with many securing roles at leading global companies. The school’s vision is to prepare future leaders for the job market and support their ongoing professional development through practical, flexible education tailored to individual ambitions. Students can choose between remote learning or attending classes at one of the campuses, including the Cairo location. Role Description The Call Center Specialist is a full-time, on-site role based in Cairo. This role involves handling inbound and outbound calls to provide information about Brooklyn Business School’s programs, admissions processes, and schedules, while delivering professional and courteous service to prospective and current students. The specialist will respond to inquiries via phone and other communication channels, accurately record and update student data, and follow up on leads to support enrollment targets. Day-to-day tasks include resolving routine issues, escalating complex cases when needed, and adhering to call center procedures and performance standards. The role also requires collaborating with admissions and administration teams to ensure a seamless student experience and consistent communication. Qualifications
• Strong Customer Support and Customer Service skills, with a focus on courteous, solution-oriented interactions.
• Excellent Communication abilities, including clear speaking, active listening, and professional writing.
• Experience or familiarity with Contact Centers, including call handling, ticketing, and CRM or call management systems.
• Solid Computer Literacy, including proficiency with office software, email tools, and data entry.
• Prior experience in an educational, call center, or customer-facing environment is preferred.
• Ability to work on-site in Cairo, manage high call volumes, and maintain accuracy under time constraints.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• Relevant diploma or bachelor’s degree in Business, Communications, or a related field is an advantage.

Call center Specialist

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Call center Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن