E-Commerce Marketplace And Omnichannel Specialist

منذ 2 أيام

Cairo, مصر Alba Pharma دوام كامل
Company Description Alba Pharma is a fast-growing cosmeceutical company specializing in focused dermatology, founded in 2012 and now among the leading cosmeceutical brands in Egypt. With six distinct brands and more than 15 products, Alba Pharma reaches over one million customers with solutions that combine innovation, proprietary formulas, and strong value for money. The company is driven by a vision to inspire partners, customers, and team members through supportive, innovative technology and market expansion. Alba Pharma is committed to delivering high-quality therapeutic skin care products using premium bioactive ingredients and advanced technologies. Its culture is built on ethics, reliability, excellence, a growth mindset, and a harmonious, supportive work environment where all voices are respected. Role Description The E-Commerce Marketplace and Omnichannel Specialist is a full-time, on-site role based in Cairo, Egypt. This position is responsible for managing and optimizing Alba Pharma’s presence across online marketplaces and omnichannel touchpoints, including listing management, pricing, promotions, and inventory coordination. Daily activities include tracking and analyzing performance metrics, improving product content and visibility, coordinating with sales, customer service, and marketing teams, and ensuring a consistent brand experience across digital and offline channels. The specialist will handle marketplace operations, respond to platform-related issues, support customer inquiries related to online orders, and contribute to campaigns that drive traffic and conversion. The role also involves monitoring competitor activity, identifying growth opportunities, and preparing regular reports and recommendations for management. Qualifications
• Strong commerce and e-commerce marketplace knowledge, including experience with online retail platforms and omnichannel operations.
• Demonstrated analytical skills for interpreting performance data, optimizing listings and campaigns, and making data-driven decisions.
• Effective communication skills for cross-functional collaboration and clear, professional interaction with internal and external stakeholders.
• Customer service orientation with the ability to manage inquiries, resolve issues, and support a positive customer experience across channels.
• Sales skills, including understanding of sales funnels, promotional strategies, and techniques to increase conversion and revenue.
• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field, or equivalent practical experience.
• Proficiency with e-commerce tools, spreadsheets, and reporting dashboards; experience in FMCG, cosmetics, or pharma is an advantage.
• Ability to work on-site in Cairo, manage multiple priorities, and maintain accuracy and attention to detail in a fast-paced environment.