Customer Service Representative

منذ 12 ساعات

New Cairo City, Cairo, مصر LIPS Healthcare دوام كامل

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Company Description London International Patient Services (LIPS) is a multispecialty medical group that partners with leading consultants practicing at world-renowned London NHS teaching hospitals. LIPS focuses on providing high-quality , specialist treatment for private patients seeking advanced care in London, combining clinical excellence with research and education. Patients benefit from access to experts in trauma, orthopaedics, ENT and robotic head and neck surgery, maxillofacial surgery, and plastic reconstructive surgery. The team is dedicated to innovation, using cutting-edge technology, minimally invasive techniques, and bespoke solutions to improve patient outcomes. LIPS offers a collaborative, expert-driven environment for healthcare professionals and support staff committed to exceptional patient care. Role Description The Customer Service Representative is a full-time, on-site role based in Heliopolis. This role is responsible for handling patient and client inquiries, providing clear information about services, appointments, and procedures, and ensuring a courteous and efficient experience at every interaction. Daily tasks include responding to phone calls, emails, and in-person queries, managing appointment scheduling and follow-ups, and coordinating with clinical and administrative teams to resolve issues promptly. The representative will document interactions accurately, escalate complex concerns when needed, and support continuous improvement in service processes. The role requires a professional demeanor, strong communication skills, and a consistent focus on delivering an outstanding patient experience. Qualifications
• Candidates should possess strong customer service skills, including Customer Service and Customer Experience.
• Candidates should possess skills in client interaction and support, including Customer Support and Customer Satisfaction.
• Candidates should have experience working in roles similar to Customer Service Representatives in healthcare or related fields.
• Excellent verbal and written communication skills in English; additional anguage skills are an advantage(C1)
• Strong interpersonal skills, empathy, and the ability to manage sensitive patient information with discretion.
• Organizational and time-management skills, with the ability to handle multiple tasks in a fast-paced environment.
• Graduated only . IF you are interested please send your resume on sherehan.youssry@lips.org.uk

Customer Service Representative

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وظائف مشابهة في New Cairo City

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Representative

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وظائف مشابهة في New Cairo City

أهم المدن