Spanish / English speakers

منذ 22 ساعات

Cairo, مصر Innovative Work Solutions - Egypt دوام كامل

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Company Description Innovative Work Solutions (IWS) provides high-quality outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs. The company specializes in Business Process Outsourcing, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables its partners to focus on growth while maintaining visibility and control over their operations. By combining skilled talent, streamlined processes, and hands-on management, IWS delivers flexible, scalable, and results-driven solutions. IWS is committed to building long-term partnerships based on efficiency, reliability, and measurable impact. Role Description This on-site role, based in

Location:
Nasr City, Cairo is for Spanish / English speakers supporting IWS clients and internal teams. The role involves handling customer interactions via phone, email, and chat, ensuring clear, professional communication in both Spanish and English. Daily tasks include responding to inquiries, resolving issues, documenting customer interactions, and following established workflows and service level agreements. Team members collaborate with supervisors and colleagues to meet performance targets, support sales or customer experience initiatives, and maintain accurate records in company systems. The position requires adherence to company policies, participation in training, and continuous improvement in language and service skills. Qualifications
• Spanish proficiency at B2 level or higher.
• Fluent English communication skills.
• Strong proficiency in both spoken and written Spanish and English, with the ability to switch languages seamlessly during customer interactions.
• Customer service skills, including active listening, empathy, problem solving, and professionalism in high-volume contact center or BPO environments.
• Comfort using computer systems and CRM or ticketing tools, with accurate data entry and attention to detail in documentation.
• Ability to work on-site in Cairo, follow structured processes, and collaborate effectively with diverse teams.
• Previous experience in customer support, contact centers, sales support, or BPO is preferred but not mandatory.
• Strong time management, reliability, and willingness to learn new tools, procedures, and client requirements.
• Availability to work in rotating shifts if required by business needs, and commitment to meeting performance and quality targets.

Spanish / English speakers

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وظائف مشابهة في Cairo

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Spanish / English speakers

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وظائف مشابهة في Cairo

أهم المدن