Senior Mobile Service Technical

منذ 24 ساعات

Alexandria, مصر Connect Phone-Alex دوام كامل
Company Description Connect Mobile-Alex is dedicated to bringing customers the latest smartphones, accessories, and communication solutions at competitive prices. The company offers top brands, trusted quality, and exceptional customer service in a convenient, one-stop environment. The team helps customers upgrade devices, repair phones, and select accessories that match their lifestyle and budget. From cutting-edge technology to reliable after-sales support, Connect Mobile-Alex focuses on delivering a smooth, satisfying shopping and service experience. The company values every connection and aims to build long-term relationships with customers through expertise and care. Role Description The Senior Mobile Service Technical role is a full-time, on-site position based in Riyadh. This role is responsible for diagnosing and repairing smartphones and mobile devices, performing routine maintenance, and resolving hardware and software issues. The senior technician will manage complex troubleshooting cases, support field service activities when needed, and ensure timely, high-quality repairs. Daily tasks include communicating clearly with customers about device issues, repair options, and service timelines, as well as maintaining accurate service records and following company standards. The role also involves mentoring junior technicians, promoting best practices, and contributing to continuous improvement of service processes. Qualifications
• Strong maintenance and repair skills, with experience in smartphone and mobile device Maintenance & Repair.
• Proficiency in Troubleshooting and diagnostics for hardware and software issues.
• Experience in Field Service, including on-site customer support and mobile device servicing.
• Excellent Customer Service abilities, with a focus on clear communication and customer satisfaction.
• Ability to perform preventive Maintenance and follow technical procedures and safety standards.
• Previous experience in a senior or lead technician role in mobile or electronics service is preferred.
• Relevant technical certification or diploma in electronics, telecommunications, or a related field is beneficial.
• Strong organizational skills, attention to detail, and ability to work effectively in a fast-paced retail service environment.