english non voice and voice

منذ 2 أيام

Cairo, مصر Atheel Contact Center دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.

حفظ الوظيفة حفظ وإنشاء التنبيه

مجانًا عبر البريد الإلكتروني أو Google

بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.

Company Description: Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience provider serving clients across multiple industries. The company delivers large-scale, multilingual customer solutions, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of around 20,000 employees. With operations across the UAE, KSA, and Egypt and multiple delivery sites in Cairo, Atheel CX supports more than 150 clients in 25 industries and in over 15 languages. The organization is recognized for its strong focus on quality, security, and compliance, holding ISO certifications in quality management, call center standards, customer satisfaction, information security, and safety. Atheel CX offers a robust, technology-enabled environment for professionals seeking growth in customer experience and digital transformation services. Role Description: This is a full-time, on-site English Non-Voice and Voice role based in Cairo, Egypt. Daily responsibilities include handling customer interactions through voice calls and written channels such as email, chat, and messaging platforms in English, ensuring timely and accurate responses to queries and issues. The role involves following standardized processes, documenting customer interactions, and escalating complex cases when necessary to maintain high service quality. Team members are expected to adhere to performance metrics, participate in regular training, and apply communication guidelines to support a consistent customer experience. The position requires collaboration with supervisors and colleagues to improve workflows, share feedback from customers, and contribute to continuous service enhancement.

Qualifications:
• Candidates should possess strong Customer Service and Communication skills, including clear spoken and written English for both voice and non-voice interactions.
• Candidates should possess English Teaching and Training skills, enabling effective knowledge transfer, coaching, and adherence to language and service standards.
• Candidates should possess Translation skills to accurately interpret and relay information between English and other supported languages when required.
• Candidates should possess proficiency in basic computer applications, CRM or contact center tools, and the ability to learn new systems quickly.
• Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to manage high volumes of customer interactions calmly and professionally.
• Relevant experience in contact centers, customer support, or related fields is beneficial; familiarity with multilingual environments and international clients is a plus.
• A high school diploma or equivalent is required; a university degree in languages, communication, business, or a related field is considered an advantage. Send on WhatsApp: 01115983632

english non voice and voice

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

english non voice and voice

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن