Diamond Relationship Manager

منذ 14 ساعات

Giza, مصر Abu Dhabi Islamic Bank - Egypt دوام كامل


Key Responsibilities
• Support the growth of the Diamond customer base by delivering high-quality service that fosters loyalty and retention.
• Engage with affluent prospects classified as New-to-Bank (NTB) to expand the Diamond segment.
• Conduct client visits and deliver tailored presentations to promote ADIB Diamond liability and asset products.
• Strengthen relationships with existing customers by aligning financial solutions with individual plans and needs.
• Apply ADIB’s service standards to ensure consistent delivery of premium customer experiences.
• Respond promptly to customer inquiries and resolve complaints to maintain satisfaction and trust.
• Cross-sell a range of banking products to Diamond clients to maximize portfolio value.
• Prepare and share sales performance reports with the direct manager to support business improvement initiatives.
• Participate in User Acceptance Testing (UAT) and validate implementation outcomes.
• Investigate and resolve complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, ensuring adherence to policies, procedures, and SLAs.
• Perform any other tasks assigned by management to support segment growth and operational excellence.

Qualifications:
• Bachelor’s degree in (Commerce, Business Administration, Accounting…etc.) or its equivalence.
• 4+ years of relevant experience, banking experience is a plus.