Operations Analyst
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
- الجيزة الاجازه الاسبوعية : الجمعه
Job Description
• He onboarded new clients
• He manages the customer experience cycle from applying to card issuance and delivery.
• He manages the day-to-day operations resulting in a consistently high level of performance, efficiency and quality
• He leads a process of continuously improving performance through a combination of effective processes, leadership, training and system development
• SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met, and process improvement goals are achieved
• Perform against established objectives and develop corrective actions and improvement plans
• Manage customer service-related issues and ensure customer satisfaction
• Be responsible for operational compliance with relevant local and international Rules & Regulations
• Implement operational processes Job Requirements
• Experience in operations within payments (e.g. banking or fintech) is a plus
• Knowledge of and experience with prepaid cards and know-your-customer regulations in Egypt is a plus
• Proven experience in Egyptian payment schemes and networks, in particular, related to the issuance of cards
• Deep understanding of payment scheme compliance and integrations, disputes, and settlements
• Exceptional organisational and time management skills
• Ability to make objective decisions, organise workflows, prioritise, and deliver high-quality
• A structured and organised way of working
• Strong analytical and problem-solving skills
• Ability to think out of the box
• English Language, Excel and Strong
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