Call center Arabic

منذ 22 ساعات

Giza, مصر Call Center | كول سنتر دوام كامل

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Company Description Call Center | كول سنتر is a customer-focused platform designed to provide a distinctive experience through a wide range of services across multiple sectors. The application enables users to explore their surroundings in new ways, browse maps, and search for places within their area. It offers direct communication with support teams who respond to all inquiries 24/7, throughout the week. Call Center | كول سنتر is committed to making access to information and services easier, faster, and more convenient for everyone. Role Description The Call Center Arabic role is a full-time, on-site position based in Giza. The role involves handling inbound and outbound calls in Arabic, responding to customer inquiries, providing accurate information about services, and resolving issues in a timely and professional manner. On a daily basis, the team member will log interactions in the system, follow established scripts and procedures, and escalate complex cases when needed. The role also requires collaborating with colleagues and supervisors to ensure consistent service quality, adhering to performance targets, and maintaining a calm and respectful tone with all customers. Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle inquiries and complaints professionally.
• Effective Communication abilities, including clear verbal communication in Arabic and basic written documentation skills.
• Experience or familiarity with Contact Centers, including call handling procedures and use of call management systems.
• Good Computer Literacy, including ability to navigate applications, enter data accurately, and use online tools.
• Ability to work on-site in Giza and maintain punctual, reliable attendance in a full-time schedule.
• Calm demeanor under pressure, problem-solving mindset, and high level of integrity when dealing with customer information.
• Previous experience in a call center or customer-facing role is preferred but not mandatory.
• High school diploma or equivalent; additional training or courses in customer service or communication are an advantage.

Call center Arabic

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وظائف مشابهة في Giza

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Call center Arabic

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وظائف مشابهة في Giza

أهم المدن