English Speaker

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a broad range of services including inbound and outbound customer support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis. The organization is consistently recognized by international bodies such as IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, customer experience, sustainability, diversity, equity, and inclusion. Xceed also maintains multiple global certifications, including COPC, ISO standards for business continuity, quality, environmental management, occupational health and safety, and information security. Role Description The English Speaker role is a full-time, on-site position based in 6th of October, focused on delivering high-quality customer support and service in English. Daily responsibilities include handling inbound and outbound customer interactions via phone, email, and chat, responding to inquiries, resolving issues, and providing accurate information in line with client policies and procedures. The role involves documenting customer interactions, updating systems with relevant data, and following established workflows to ensure service quality and compliance with performance metrics. The English Speaker will collaborate with team members and supervisors, participate in training and coaching sessions, and contribute to continuous improvement initiatives. The position requires maintaining professionalism, confidentiality, and a customer-centric attitude in a fast-paced contact center environment. Qualifications Strong English language proficiency in speaking, listening, reading, and writing, with clear and professional communication skills. Customer service and problem-solving abilities, including active listening, empathy, and conflict resolution in a contact center or service environment. Basic computer and typing skills, with the ability to use CRM tools, call center systems, and common office applications efficiently. Time management and organizational skills to handle multiple tasks, adhere to schedules, and meet performance targets. Adaptability and teamwork, with the capacity to work in rotating shifts, learn new processes quickly, and collaborate in a diverse environment. High school diploma or equivalent; a college degree or relevant vocational training in communication, business, or related fields is an advantage. Previous experience in BPO, customer support, or call center roles is preferred but not mandatory; entry-level candidates with strong English skills are encouraged to apply. Commitment to a professional work ethic, reliability, and respect for company policies, data privacy, and quality standards.