Customer Service Representatives – Telecom Account

منذ 2 أيام

Cairo, مصر INTELCIA دوام كامل ‏١٩٬٠٠٠ ج.م.‏ - ‏٣٥٬٠٠٠ ج.م.‏ مؤقت
We’re Hiring – Customer Service Representatives (USA Account) Position: Customer Service Representative Locations: ⦁ Cairo: Sheikh Zayed (Ivory Business Park – next to WOC) OR Maadi (Technology Park) ⦁ Alexandria: Borg El Arab (Silicon Valley) Salary &

Benefits:
⦁ Salary 19,000 EGP and can go up to 35,000 EGP/month ⦁ Net Basic: 14,000 EGP (10,000 basic + 4,000 transportation allowance besides transportation) ⦁ KPIs: 100 USD ⦁ Incentives: 7 – 14 USD per closed deal ⦁ Paid Training: on basic salary (10,000 EGP) ⦁ Social & Medical Insurance

Job Description
Handling customer service calls for US customers Providing technical support or assisting with billing inquiries (Optimum Account), with several queues (TSR, CSR, Mobile, Retention, Non-pay) Working

Conditions:
⦁ 5 working days / 2 days off (rotational) ⦁ 9

working hours
including 1-hour break Rotational shifts: ⦁ 3 PM – 12 AM ⦁ 4 PM – 1 AM ⦁ 8 PM – 5 AM ⦁ 10 PM – 7 AM Transportation provided Door-to-door for girls Multiple pickup points for boys

Requirements:
⦁ Fluency in English ⦁ Fresh grads & undergrads are welcome