Account Manager

Account Manager | Social | Full-time | Cairo (onsite) CREATE Group (creategroup.me) is a strategic, digital creative communications agency building fans by connecting brave regional storytellers with their communities. We were named Campaign Magazine's Digital Agency and Independent Creative Agency of the Year in both 2024 and 2025, and recognized by Adweek as one of the fastest-growing creative agencies globally. We're looking for a Social Account Manager to join a brilliant regional team, working across a range of high profiled, always-on social accounts. You'll be part of the engine room. You'll keep the calendars, trackers, scheduling, captions and community responses moving every day, so the production plan and the strategy actually show up in the feed and the inbox. Based in Cairo and onsite with our team, reporting to the Social Brand Engineer with a dotted line to the Account Director on community and reporting.

What You'll Do
• Publish and schedule in Hootsuite, with the right copy, hashtags, tags, links and platform specs on every post, across Reels, TikTok, carousels, animated video and YouTube long-form
• Run daily community management: comments, DMs, mentions and tags.
• Escalate properly. Sales enquiries go to the client's internal teams fast, and brand-risk sentiment gets flagged before it grows
• Keep Airtable current: content calendars, briefs, approval logs and trackers, running the agreed three rounds of feedback without the calendar slipping
• Chase the pod daily. Design, animation, content creation and the English and Arabic copywriters, so same-day and next-day deliveries land
• Own weekly engagement reporting and feed accurate data into the monthly, quarterly and annual reports
• Watch each post for the first three to five days and flag reactive or optimisation opportunities while they're still live
• Source platform, audience and culture signals, document them, and bring them into briefings with the creative team
• Use AI tools where they make the work faster or sharper, with your own judgement on top What We're Looking For
• Someone based in Cairo, or ready to be, working onsite with our team. Native or fluent Arabic and professional English. You will be moderating and captioning in both.
• 2 to 4 years in social as a coordinator, executive or associate, in an agency or in-house
• Genuine multi-account experience. You can switch between several distinct brand voices in the same day without blurring them
• Hands-on Hootsuite (or a comparable enterprise suite) and Airtable or another project tracker, from day one.
• Real estate, property, lifestyle or luxury experience is a strong plus
• Detail as a habit, not an effort. Naming conventions, versions, logs and specs are where this role is won or lost What Success Looks Like
• Every post across all four accounts live on schedule, correctly captioned, tagged and platform-adapted, with zero brand misrepresentation
• An inbox handled inside the SLA every day, weekends included, with engagement that reads human rather than templated
• Calendars, trackers and approval logs always current, so nothing gets chased twice and nothing gets missed
• Escalations spotted early and routed correctly
• A Social Brand Engineer and an Account Director who trust you to run the day to day across all four brands at once How We'll Set You Up
• Structured onboarding: brand guidelines, tone of voice, and the content and performance history behind them
• Day-one access to Hootsuite and Airtable, with a clear walkthrough of approval workflows and the escalation path
• Daily check-ins with the Social Brand Engineer and an established rhythm with the creative and copy pod
• Clear 30, 60 and 90 day milestones: workflow and turnaround set in the first 30 days, SLA and reporting rhythm embedded by 60, contributing to the first quarterly review by 90
• AI training and workshops, and time to build the workflows that make your own job easier We think without borders, so that everyone can belong. 🚀 Apply now if you want to be the person an account runs on. Send your CV and a short note on the accounts you've coordinated, how many brands you ran at once, and the tools you used to do it.