Human Resources Business Partner

Company: iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact. Role: The HR Business Partner (HRBP) serves as the primary HR contact for assigned departments, aligning people strategies with business objectives and supporting managers in driving performance, engagement, and operational excellence. This role is responsible for managing employee relations, resolving escalations, supporting workforce planning, and ensuring compliance with labor regulations and company policies. The HRBP also works closely with Payroll and Personnel functions to ensure the effective delivery of HR operations.

Responsibilities:
• Act as the trusted HR advisor to department heads and line managers on employee relations, performance management, and organizational effectiveness.
• Lead and support the performance management cycle, including goal setting, performance reviews, and development planning.
• Drive employee engagement initiatives and support retention efforts through proactive workforce analysis and action planning.
• Monitor attrition, attendance trends, and workforce concerns, identifying opportunities to improve employee experience and retention.
• Manage employee relations cases, grievances, investigations, disciplinary actions, and terminations in accordance with labor law and company policies.
• Serve as the primary escalation point for employee and manager concerns, ensuring timely resolution and documentation.
• Partner with managers on talent reviews, succession planning, and employee development initiatives.
• Support organizational change initiatives and guide managers through workforce-related transitions.
• Ensure accurate and timely HR operations support, including attendance management, payroll coordination, onboarding, and offboarding processes.
• Analyze people metrics, including headcount, turnover, absenteeism, and employee relations trends, providing recommendations that support business objectives.
• Promote compliance with company policies, HR procedures, and applicable labor regulations.
• Collaborate with cross-functional HR teams to improve HR processes, employee experience, and operational efficiency.

Qualifications:
• Proficient in English and Arabic, both written and spoken.
• Professional

Experience:
Minimum of 2 years of experience in an HR Business Partner role.
• HR Operations Background: Solid experience in personnel administration, attendance management, employee relations, and payroll coordination.
• Employee Relations: Proven experience handling employee escalations, investigations, disciplinary actions, and conflict resolution.
• Labor Law Knowledge: Strong understanding of Egyptian labor regulations and HR compliance requirements.
• Technical

Skills:
Proficiency in Microsoft Office, particularly Excel and PowerPoint, with experience using HRIS platforms.
• Data Analysis: Ability to interpret workforce data and translate insights into actionable recommendations.
• Stakeholder Management: Strong ability to build relationships and effectively influence managers and employees across multiple levels.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
• Military status completed or exempted for male candidates. Preferred

Qualifications:
• Experience with HR analytics and reporting tools such as Power BI.
• Experience working in fast-paced, high-growth, or outsourcing environments.
• Exposure to organizational change management and workforce planning initiatives.