Telesales Specialist

Company Description HADAF AGENCY is a purpose-driven organization that blends marketing, technology, and business expertise to deliver impactful solutions. Guided by a philosophy of clear goals, bold thinking, and excellence, the agency fosters a culture where creativity, ownership, and continuous growth are central. Team members are encouraged to lead, contribute, and turn ideas into tangible results. HADAF’s core services span digital marketing and performance campaigns, web development and digital transformation, business strategy and consulting, as well as branding and creative solutions. Professionals joining HADAF become part of a collaborative environment focused on building extraordinary outcomes together. Role Description The Telesales Specialist is a full-time, on-site role based in Qesm 2nd El Mansoura. This role involves making outbound and receiving inbound calls to present services, understand customer needs, and close sales while maintaining a professional and customer-focused approach. The specialist will follow up on leads, update CRM or call logs with accurate information, and meet or exceed sales targets and key performance indicators. Daily responsibilities include handling customer inquiries, addressing concerns, and providing clear information about services and offers. The role also includes collaborating with team members, participating in product and sales training, and providing feedback to help improve scripts and sales processes. Qualifications
• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess excellent Communication skills to convey information clearly, build rapport, and manage phone conversations confidently.
• Candidates should possess solid Sales skills to qualify leads, present offerings persuasively, and close deals consistently.
• Candidates should possess Training-related skills, including the ability to learn quickly, apply new techniques, and support continuous improvement.
• Proven experience in telesales, call center, or similar customer-facing roles is highly beneficial.
• Comfort with using phone systems, CRM or contact management tools, and basic computer applications.
• Goal-oriented mindset, resilience in handling rejection, and ability to work under performance targets.
• High school diploma or equivalent required; further education in business, marketing, or related fields is a plus.