Customer Care Representative

منذ يوم

Cairo, مصر etisalat cx solutions دوام كامل

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Company Description etisalat CX Solutions is focused on creating meaningful digital interactions that strengthen customer relationships and generate measurable business impact. The company combines a clear customer-centric purpose with strategic thinking and specialized resources to deliver high-quality customer experience solutions. Using a disciplined methodology, etisalat CX Solutions ensures precision, consistency, and reliable outcomes for its partners. By joining the team, individuals contribute to delivering exceptional experiences that help clients achieve exceptional results. Role Description The Customer Care Representative is a full-time, on-site role based in Qesm El Maadi. This role is responsible for handling inbound and outbound customer interactions through phone, email, chat, or other channels, ensuring prompt and accurate responses to inquiries, requests, and complaints. Day-to-day tasks include resolving customer issues, providing product and service information, documenting interactions in the system, and escalating complex cases when necessary. The representative is expected to maintain high customer satisfaction by following established procedures, meeting performance targets, and communicating clearly and professionally. Collaboration with team members and supervisors to share feedback and continuously improve service quality is also a core part of the role. Qualifications
• Candidates should possess strong Customer Service and Customer Support skills to address inquiries and resolve issues effectively.
• Candidates should possess excellent Communication and Interpersonal Skills to interact clearly, respectfully, and confidently with customers and colleagues.
• Candidates should possess a focus on Customer Satisfaction and the ability to build positive customer relationships.
• Strong problem-solving abilities and attention to detail in documenting and following up on customer cases.
• Ability to work on-site in Qesm El Maadi, adhere to scheduled shifts, and perform in a fast-paced environment.
• Proficiency with computer systems, CRM tools, and basic data entry; prior contact center experience is an advantage.
• Minimum high school diploma or equivalent; further education in business, communications, or related fields is beneficial.
• Fluency in relevant working languages and a professional, customer-focused attitude.

Customer Care Representative

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وظائف مشابهة في Cairo

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Care Representative

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Cairo

أهم المدن