Senior Manager

Key Result Areas
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* Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.
* Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
* Ensure all procedures that are developed comply with Bank Policy and Guidelines.
* Review customer complaints and take immediate action to satisfy them.
* Ensure MBOs achieved on time.
* Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit.
* Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
* Perform sanction checking of relevant parties in documents, checks related to TBML
* Handle Commodity Trade Operations documents
* Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
* Ensure cross skilling for entire team in at least 2 more products.   Operating Environment, Framework and Boundaries, Working Relationships
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* Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
* Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.   Problem Solving
* Managing customers’ expectations, Ideation and leading automation projects
* Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues
* Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
* Audit observations if any, must be closed in an effective and timely manner.
* Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
* Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions.   Decision Making Authority & Responsibility
* Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
* Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
* Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
* Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.
* Shares responsibility with his/her seniors.
* Must be a Team player.   Knowledge, Skills and Experience
* Graduate with thorough and in depth understanding of Trade Finance products and functions.
* CDCS/CITF/CTFP certified
* Thorough understanding of Swift, Trade Finance and Financial Operating Systems.
* General Banking knowledge.
* A Minimum of 9-12 years’ experience in Trade Finance.
* Strong Communications and interpersonal skills.
* Proficiency in MS Office (Word/Excel/PPT)
* Attentive to details, strong analytical skills and interpersonal skills
* Able to work under pressure, excellent organizational skills and good team player.