Senior Consultant

3 days ago

مصر, Egypt SAP Full time

**Requisition ID**: 320449
**Work Area**: Customer Service and Support
**Expected Travel**: 0 - 50%
**Career Status**: Professional

COMPANY DESCRIPTION
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

**Purpose and Objective of Job**:
SAP Egypt CoE, seeks a Support Engineer responsible to understand and proceed on the new business models and operational challenges of Premium Engagement & Enterprise Support Customers.

**Main Tasks and Duties**:
Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects
Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients
Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
Analyze business processes including root cause analysis and technical performance optimization
Willingness to learn and upskill in new areas of SAP and deliver on these areas.
Analyze business processes including root cause analysis

**Additional tasks**:
Participates in internal projects driven by internal requirements
Participates in Backoffice and de-escalation support activities

**Education and Qualifications/Skills and Competencies**:
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study
Exceptional written and spoken communication skills in English and Arabic,
strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
fixable with high change agility
Proven problem-solving skills and strong work ethic are required

**Work Experience**:Hands-on experience with the below exposure for 6-8 years**:
Has worked on Downstream areas of Oil and Gas such as TSW, TD, Exchanges, Commodity Pricing, HPM, etc.
Hands on experience with MM/SD and knowledge of integration points.
Has exposure to the Upstream areas of Oil and Gas is added value.
Knowledge of ABAP is an added advantage

WHAT YOU GET FROM US
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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