Colleague Host

JLL supports the Whole You, personally and professionally.
Primary tasks and objectives
Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Take ownership of all services that support our colleagues within the workplace
Build relationships with key stakeholders and encourage interactions between colleagues and Our Workplace teams
Understand the needs and wants of the business or business units you support
Create a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s).
Customer Service & Communications
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.
Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility until completion.
Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate.
Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself.
Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns
Ownership & support of site-specific information on Workplace Experience app and office guides.
Ability to communicate effectively through digital platforms (e.g. Yammer, digital displays, signage, etc)
Identify and priorities urgent requests, communicating with clients and Our Workplace team ensuring quick, efficient reaction and seamless service.
Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
Always consider our service view from customers eyes
Adaptable, open to change and passionate about innovation - a growth mindset.
Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
Foster positive experiences that drive colleague engagement and improve the workplace service and experience.
Willingness and ability to complete tasks, including flexibly managing requests and prioritizing the most important ones.
Aim to bring the voice of our customers and clients into the workplace.
Ad hoc duties as required.
Workplace Management
Conduct daily site checklist(s) identifying and recording defects, following up until completion.
Ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately
Checking and audit of all workspaces, and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.
Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations.
Consolidate all workplace related issues and identify areas for quick improvement.
Optimize operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
Assist individuals in finding a workspace when required and use of desk/locker booking technology
Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly
Manage all enquiries and issues tactfully and confidently
Stationery management and ordering.
Support with tours of the workplace explaining the facilities available
Meeting Room Booking Management
Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order
Create relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times.
Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems.
Competent on all meeting room equipment and offer first fix assistance with IT/AV issues.
Where applicable, liaise with the hospitality / catering team for any food and refreshments requested by the host / client.
Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required.
Attention to detail when taking bookings, ensuring full details are collected from the host.
Administrative Duties
Auditing and tracking of ongoing issues and concerns
Proactive and reactive assignment to workplace requests and concerns
Report creation of reoc