Patient Experience Specialist
1 week ago
**About us**: Vezeeta is a single point of care for digital outpatient services, that offers convenient, and unparalleled experiences to patients, through three key outpatient touchpoints - Doctors' Consultations, Pharmacy and Diagnostics primarily Lab Sample Collection. Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors' scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties. Using the app, patients can schedule appointments for in-clinic, virtual or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 60-mins using the pharmacy solution.
**The Role**
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.
**Responsibilities**
Manage large amounts of incoming/outgoing calls or chats in a timely manner
Follow communication “scripts” when handling different topics
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in an understandable way
Meet the team's qualitative and quantitative targets
**Requirements**:
Bachelor's Degree.
Excellent Customer service and complaint-handling skills.
Building Relationships Problem-Solving Strong communication skills, both written and verbal.
Active, dynamic, and open to learning.
**Benefits**
We believe that our people are the main drivers of success in Vezeeta. That's why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.
An opportunity to be part of a highly professional and dynamic team working around the world.
A competitive benefits package including private medical schemes.
An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
A flexible working environment - we appreciate that life is busy, so when operationally possible, remote working is also available.
-
Patient Engage Specialist
2 weeks ago
مصر, Egypt Syneos Health Clinical Full time**Description** **Senior Patient Engagement Specialist** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to...
-
مصر, Egypt Syneos Health Clinical Full time**Description** **Patient Engagement Specialist** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help...
-
Dir, Site Patient Access
1 week ago
مصر, Egypt Syneos Health Clinical Full time**Description** **Director, Site Patient Access** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help...
-
Manager, Site Patient Access
2 weeks ago
مصر, Egypt Syneos Health Clinical Full time**Description** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their...
-
Dental Patient Coordinator
1 week ago
مصر, Egypt Medical Departures Inc. Full time**MEDICAL DEPARTURES INC.** **JOB DESCRIPTION** - **JOB TITLE**:Sales - Dental - **SALARY**:Maximum 1,200 USD ( 1,100 Euro (Based on Experience) - **Commission **5% from sales performance per month (A minimum target of $1,200 USD per month and no maximum limit (uncapped)) **BENEFITS** - 100% remote work - healthcare allowance, mobile & internet allowance -...
-
Oncology Product Specialist
6 days ago
مصر, Egypt AstraZeneca Full time**_Oncology Product Specialist - Delta_** **_ ABOUT ASTRAZENECA_** - AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...
-
Pharmacovigilance Specialist
2 days ago
مصر, Egypt MSD Full time**The Pharmacovigilance (PV) Specialist reports to the Middle East Cluster Lead and Country PV Lead and is responsible for PV activities as delegated/assigned by their manager which may include but are not limited to**: - PV Intake activities (including conducting reconciliation and follow-up) - Individual case safety report (ICSR) and aggregate...
-
Product Specialist
6 days ago
مصر, Egypt Johnson & Johnson Full time**Johnson & Johnson Janssen **is recruiting for **Product Specialist - Oncology **to be located in **Alexandria, Egypt **covering Alexandria & Behira. **Summary of the job**: To be a therapeutic area scientific expert, responsible for discussing our Therapeutic areas, patients’ treatment trends and studies in the therapeutic areas in which we are...
-
Primary Care Physician
4 days ago
مصر, Egypt Medicare Middle East Full timeJob Type: Full Time Years of Experience : 3-5 Years Primary Care Physician **Job Type**: Full Time Years of Experience : 3-5 Years Scope of work **Primary Care Physician (PCP) **is a doctor who devotes most of his / her practice to family or general medicine. - PCP serves as the gatekeeper who controls a patient's access to care. - Sends patients to see...
-
Arabic Health Counsellor
2 days ago
مصر, Egypt Bione Full timeArabic Health Counsellor Responsibilities: - Support our Arab clients through detailed conversations, phone interviews, through explaining their tests reports to them. - Working with your patient and developing goals. - Discussing the treatment plan with your patient on a regular basis to identify faults or room for improvement. - Educating patients about...
