National contract Sales Executive

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

JOB PURPOSE:
Effectively promote the IKEA concept and use it as a tool to promote and secure the sale of IKEA products to corporate business customers through telephone calls, personal contacts, referrals and calling on companies towards the achievements of established contract sales targets.

KEY ACCOUNTABILITIES:

- Finalize and consolidate the annual sales and profit targets (based on last year’s performance) and submit to the Contract Sales Manager to provide realistic guidelines in order to be able to achieve a feasible contract sales contribution to the total store sales turnover (relevant to store allocation)
- Prepare weekly and monthly contract sales statistics (Actual sales; Budgeted Sales; Last Year’s Sales; Overview of ongoing & new projects) to be able to identify variances and based on that to establish corrective actions if needed with the guidance of the Contract Sales Manager.
- Uphold complete and up to date knowledge of IKEA products and concept to be able to provide corporate business customers with state of the art solutions and alternatives, which will contribute to closing a deal.
- Solve customer problems during the assembly process and follow up 2 days after installation to guarantee that the order has been finalized to the customer’s utmost satisfaction and at the same time to establish goodwill for future business.
- Follow up with the Contract Sales Executives and make sure that the delivery and assembly process is going smooth and as per the customers' requirements
- Continually assess the market & competition in terms of style, furnishings and prices to maximize market impact and penetration towards the achievement of sales and profit objectives.
- Consolidate all the necessary information related to competitors' activities and submit a competitor analysis report on a quarterly basis.
- Actively source new customers within the market.
- Assist in the product knowledge training for the Contract Sales Executives.
- Make sure that the after sales service (eg. warranty issues, manufacturing defects, exchange items, etc) is provided to our clients by the Contract Sales Executives to maintain excellent relationships and reliable service.
- Supervise the ordering of goods initiated by the Contract Sales Executives and closely monitor shipping schedules with the Range Department, so as to meet delivery commitments and fulfill customers’ requirements.
- Meet with the Range Department on a monthly basis to discuss stocks situation and share related information with the contract Sales Executives to enhance the sales of certain products.
- Follow up with the Contract Sales Executives on customers' inquiries and make sure that quotations are submitted within the set deadlines.
- Prepare and oversee the quotations done by the Contract Sales Executives and present them to the clients as per pre-defined requirements to ensure excellent customer satisfaction and repeat business. In conjunction with that to efficiently follow up within standardized time frames (as per IKEA policy), and to negotiate terms & conditions of payments as to safeguard & materialize a closed sales deal (as per IKEA policy).

JOB CONTEXT:
Take all contract Sales related decisions and complementing Sales manager’s tasks in achieving budget which requires the use of analytical thinking to solve problems and challenges on a long term basis and ability to successfully drive the sales target.

QUALIFICATIONS:
Minimum Qualifications and Knowledge:
Degree (Appropriate Collage Degree)

Minimum Experience:3 to 5 years in a similar role