Current jobs related to Incident Management Agent - الجيزة - NCR Atleos
-
Cash Service Analyst
2 days ago
الجيزة, Egypt Roots Management Consultants Full timeMinimum of 2 years service delivery experience - Sound ITIL knowledge Or - High school education - Minimum of 3 years service delivery experience - Minimum of 2 years experience in leading teams and designing services - Sound ITIL knowledge **Responsibilities**: **Offer input and gain knowledge as a service manager on products, systems, and services** -...
-
Sales Outdoor Agent
2 days ago
الجيزة, Egypt اورنچ مصر Full timeAbout the job Sales Outdoor Agent - Responsible for fulfilling sales leads received from Outbound upselling campaigns and Online purchase requests. - Follow up on all the leads till finalizing the Porting-In process / Activation process in terms of contracts and document upload on Orange Systems. - Attack Non-Orange Customers through his/her own referrals -...
-
SOC Manager
2 weeks ago
الجيزة, Egypt ITS Information Technology Solutions Full time**Company Description** Be a part of ITS cutting-edge technology world. Founded in 2010, Information Technology Solutions (ITS) delivers technology solutions excellence with Cybersecurity, Fraud & GRC solutions to accelerate business to a world of digital innovation. With tech gurus and teams across Egypt and the Middle East, ITS ensures excellence and...
-
Application Support Engineer
6 days ago
الجيزة, Egypt Jadeer Full timeJadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry **Job Title: Application Support Engineer** **Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and...
-
Technical Support Specialist
2 days ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. SW Support Representative, Level 1/2- Position works in Technical Assistance...
-
Help Desk Representative
2 days ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Required Skills**: - Bachelor’s degree.- Excellent command in spoken and...
-
Sr. Supervisor, Digital Channels
2 days ago
الجيزة, Egypt Orange Full time**Purpose of the job** **Duties and responsibilities** **1. Monitoring and Analysis**: - Implement and manage APM tools to monitor digital channels performance. - Analyze performance metrics to identify performance issues and trends. **2. Performance Optimization**: - Identify root causes of performance issues and work with development and operations...
-
Sr. Supervisor, Digital Channels
2 days ago
الجيزة, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Digital Channels (Quality of Service & CEM) **Purpose of the job** **Duties and responsibilities** **1. Monitoring and Analysis**: - Implement and manage APM tools to monitor digital channels performance. - Analyze performance metrics to identify performance issues and trends. **2. Performance Optimization**: - Identify...
-
Sales Outdoor Agent
2 days ago
الجيزة, Egypt Orange Full timeResponsible for fulfilling sales leads received from Outbound upselling campaigns and Online purchase requests. - Follow up on all the leads till finalizing the Porting-In process / Activation process in terms of contracts and document upload on Orange Systems. - Attack Non-Orange Customers through his/her own referrals - Cross-selling Orange Products during...
-
Sr. Manager, Converged Transport Network
2 days ago
الجيزة, Egypt اورنچ مصر Full timeAbout the job Sr. Manager, Converged Transport Network Optimization & Performance **Purpose of the job** - Strategic planning and development for network optimization and performance improvement projects across orange converged transport network to fulfill Orange business objectives through providing new optimization solutions, techniques, tools, processes...
Incident Management Agent
2 weeks ago
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description
Title: Incident Management Agent
Location: Egypt
Grade: 7
**Required Skills**:
- Bachelor’s degree.
- Excellent command in spoken and written English.
Job Responsibilities:
- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling customer calls.
- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
- Monitoring ATM incidents for NCR's ATM monitoring customers.
- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
- Escalating customer problems both internally and externally, when required, according to defined escalation paths.
- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
- Participating in team projects that enhance the quality or efficiency of help desk service.
- Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
