Digital Lean Expert

**Role Purpose**
1) The Digital lean is responsible for identifying and driving the Elimination and Simplification of the end-to-end processes within VOIS
2) The Digital lean will work with the Product Owner and Business SMEs involved in the end-to-end processes to drive the desired outcome.
3) The role requires the DL is to effectively capture, document and manage business neds, including shaping and scoping leads, aligning to business strategy and business goals, eliciting business requirements and benefits, and ensuring traceability of requirements throughout the project lifecycle (Agile backlog).
4) Deploying digital strategy in partnership with other teams.
**Role Accountabilities (Financial, customer, operational, KPI’s etc.)**

**Performance - Continuous Improvement (CI)**:

- Lead benefit case analysis.
- Identify and document transformation dependencies.
- Deep dive analysis on business requirements.
- Production of as-is and to-be analysis.
- Create and sustain collaborative working relationships with other stakeholders.
- Work with SM & PO to ensure all business change activities are understood and managed.
- Accountable for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of _VOIS operations.
- Responsible for enabling digital strategy delivery
- Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.
- Maintains awareness of comparable process performance in the industry and strives to achieve best in class
**Culture Building**:

- Conducting Continuous Improvement related training for services within _VOIS teams
- Tracking & monitoring of CI penetration in services within _VOIS
**Planning and Governance**:

- Develops and maintains the plan to execute CI initiatives.
- Raises risks where elements of the procedures are dependent upon other work streams or programmes.
- Maintains regularly scheduled meetings with the COE’s, Business Partners and stakeholders to review impact of change requests
- Manages work and delivery to agreed plans with multiple stakeholders and resources across the programme

**Leadership and initiative**:

- Proactively liaise with stakeholders/SPOC for data collation for SLT reporting & dash boarding
- Takes initiative in exploring the opportunities for CI through sources such as Operation meetings, Issue and escalations log, feedback from customer survey, people & partner survey, benchmarking data etc.
- Encourages and comes up initiatives to motivate the teams to both suggest and implement ideas for Continuous Improvement

**Long Description**:
**Role Specification (Technical / Professional Expertise)**
**Essential**:

- Lean Six Sigma Black Belt Trained/Certified
- Strong expertise in Continuous Improvement; utilizing LSS tools & Minitab
- Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology
- Systemic problem solver adept at implementing solutions to solve root cause of problems
- Ability to work independently and to establish priorities
- Strong ability to raise and/or resolve issues
- Excellent analytical skills
- Excellent interpersonal skills
- Sets expectations, tracks and communicates results
- Creative and change-oriented
- Adaptability and flexibility
- Exceptional verbal and written communication skills
**Desired**:

- Experience in deploying AGILE, PMP projects
- Past Experience of leading Continuous Improvement projects for telecom industry
- Experience with survey management, forms, processes & analysis
- Financial literacy of approaches such as activity-based costing, labour variance, dashboards etc.
- Product oriented
- Digital transformation expertise

_VOIS