Call Center Representative- Assiut

1 week ago

مصر, Egypt Orange Egypt Full time

**About the role**:
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

**About you**

**Education:**
- Bachelor degree from a recognized university.
- 0-2 years of experience in the same function.

**Skills**:

- Excellent English Spoken and Written
- Very good computer skills
- Strong Customer Orientation.
- Strong communication, listening and interpersonal skills.
- Flexibility and ability to work in a team.
- Self-confident with professional behavior and attitude.
- High sense of time management

**Additional information**:
**work conditions**
- Rotational Shift basis 8 hours
- Transportation
- Days Off: 2 consecutive day

**Department**:
**Customer care**
- Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
- Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
- Use available learning methods and tools to develop your own skills.
- Use the available tools and systems to document customer requests and to provide the correct information and services.
- Update your own awareness of all the services and products provided by the company.
- Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.

**Contract**:
Regular

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