Operations Coordinator

2 weeks ago


مصر, Egypt Passport Full time

**About Passport**:
**What you'll do**:

- Ability to multi-task and response to 25+ tickets per dayInvestigation of parcels and vendor/carrier concerns through multiple avenues
- Comply with set standards of customer service procedures (ticket response time, queue answering, communication protocol/procedures)
- Quickly learn how different systems work and how to effectively use them
- Communicates effectively with Operations team members and leads
- Run reports and troubleshoot issues as needed
- Use of problem solving to flag issues and troubleshoot issues on the floor
- Review data for deficiencies or errors, correct any incorrect information
- Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed
- You will be expected to work on a fixed schedule and be responsive during your set hours

**What we're looking for**:

- Proficient English written and verbal skills
- Preferred Hours: 3PM - 11PM Egypt time, M-F
- Experience with Zendesk a plus, but not required
- Process oriented and able to understand how different pieces of information connect
- Self-starter with an eye for process improvement
- Excellent communication and presentation skills, both verbal and written
- Ability to multitask, prioritize and manage time effectively
- Self-motivated, positive attitude, Team player
- Able to quickly understand and implement process changes

**Benefits**

$665 USD monthly

Healthcare benefits of $334 USD per year (Paid in May)

Internet Allowance of $67 USD Per Month

Perks & Compensation:

- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones



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