Document Service Analyst

-Job description**Role Purpose**:**Principal Accountabilities**:**Key activities and decision-making areas**:
**Impact on the Business**
- Maintain and improve the delivery of “world class” customer service by working as directed by management to ensure that all work is processed within SLA
- To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
- To be aware of the nature of our customers business and FCC requirements and alert any unusual transactions, to Line Management

**Customers / Stakeholders**:

- Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards.
- Ensure a high degree of accuracy in order to minimize operational risk
- Work productively and professionally.
- Demonstrate ways to improve customer service and increase productivity.

**Leadership & Teamwork**:

- To develop ones self by expanding job and industry knowledge by ensuring all mandatory training and e learning (Coastline) is completed within timescales
- Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.
- To identify best practice opportunities within the team

**Role Context**:

- Ensure the return/forward of any requested GTS documents either back abroad to the supplier or his bank or even forward the documents to other local bank inside Egypt as per the instructions of the OPS team.
- Ensure that all outstanding documents has been Archived within its time frame..
- Timely log and handling of CCL complaints.
- Handling of DMT tasks against the DMT controls set and DMT frontline checklist.
- Following of the approved DMT SOP and all the procedure set in that regards.
- Ensure that every and single set of documents is Scanned appropriately against the physical set.
- Ensure that All GTEE Letters are upload daily with the correct reference within the agreed SLA.
- Ensure that documents are being sent to its correct destination within its agreed time frame.
- Ensure that all the inward Mail has been acknowledged correctly on the MPL system and delivered to its target destination.
- Clean up queues / outstanding documents for more than 60 days.
- Ensure that only the finalized documents are delivered to the appropriate customer document owner.
- Handling credit advice, export custom certificate and external signature verification with the agreed SLA
- Ensure weekly physical reconciliation against the post approval queue, report uncollected documents

pending acceptance and retirement for more than 60 days and update its related uncollected register and
updated the documents pending acceptance and retirement to its related register
- Ensure that the scanning controls are applied as per the Standard operating procedure
- Ensure that any exceptions / errors on WDM is handled in a timely manner
- Ensure that the approved documents in the WDM is handled as per the SOP
- Checking Original GTEE sent form branches to ensure that it has been handled as per the procedure

before fillingRequirements**Knowledge & Experience / Qualifications**:

- +3 years of banking experience.
- Good International Trade experience and background required, Good understanding of ICC published rules.
- Good knowledge of GTS FIM/UCP/URC/AML & Sanctions guidelines.
- Awareness of the trade facilities and customer trade cycles
- Strong interpersonal skills.
- Effective communication & interpersonal skills.
- Excellent English literacy (written and verbal fluency).
- Previous experience within the GTS operations is desirable.