Customer Experience Executive
4 days ago
**Responsibilities**:
- Manage and execute customer bookings against space and equipment availability.
- Manage and execute documentation process.
- Manage and execute invoicing and BL Delivery.
- Complete required periodical reports.
- Cooperate with Sales counterpart for maximum customer retention and satisfaction.
- Meet designated customer SLAs.
- Proactively help customers with their shipment process.
- Follow up on the forecasted shipping volumes of the customers.
- Manage existing accounts.
**Qualifications**:
- Bachelor’s degree in relevant field (Preferably Logistics)
- 1-3 years of experience in any customer service/account management role, preferably in Logistics and Shipping industry.
- Knowledge of MS Office, including PowerPoint and Excel.
- Outstanding time-management and typing skills.
- Good command of Arabic and English.
- Good communication skills (written, verbal and listening).
- Ability to build partnerships and work well in teams.
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