Sr. Supervisor, Vas

7 days ago

th of October City, Egypt اورنچ مصر Full time

About the job Sr. Supervisor, VAS & IN QoS

**Purpose of the job**

To oversee and ensure optimal performance, reliability, and quality of service for Value-Added Services (VAS) and Intelligent Network (IN) Platforms. The role involves supervising the design, monitoring, analysis, and continuous improvement of VAS/IN services, ensuring they meet business requirements and customer experience standards.

**Duties and responsibilities**
- Lead the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps.
- Monitor, analyze, recommend solutions and follow up any network related problems in VAS/IN network areas
- Provide regular KPI health check of VAS/IN network nodes.
- Perform periodic services monitoring using active testing robots to detect the problems faced by customers by simulating a similar journey across the different touch points (Portal, My Orange, Orange Money).
- Provide support to live actions for other teams to evaluate general action impact on E2E network performance, to ensure service levels are maintained and react to any problem that may occur during action.
- Proactively work on emergent QoS issues and cross-domain bottlenecks that could affect future performance. (ex: new commercial offers and promotions impacting the charging node).
- Manage the development & creation of VAS/IN audit reports/dashboards for proactive monitoring and problems reporting to recommend solutions for concerned departments.
- Focus on problems/complaints concerned with high revenue domains (International, VIP, roaming).
- Manage the creation of Audit reports highlighting major problems and service interruption with causes of poor network performance to ensure having a pro-active problem-solving approach.
- Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.
- Interface with commercial/Digital teams providing guidance & directing their investments & strategy regarding competition activities voice, services & data identifying the areas of strength/weakness.? Identify subordinates' development needs and set personal development plan including required relevant trainings & on-job coaching.
- Commit to system functionality and user satisfaction in rapidly growing and changing environments.
- Motivate, coach and mentor team members to inspire and maintain their high performance and ignite their skills.

**Job specification**

**Education**

Bachelor degree in Engineering Communications Department.

Experience

6 years of Professional expeirence in Telecommunications field

Skills and abilities:

- Application performance monitoring
- Dashboarding and visualization tools such as Metabase, tableau or power bi
- .net development
- Python developer
- database systems (Oracle, MS SQL, MySQL) and ETL processes.
- Data modeling
- IN, VAS

  • Sr. Supervisor, VAS

    2 days ago

    6th of October City, Giza, Egypt Orange EG Full time

    Purpose of the jobTo oversee and ensure optimal performance, reliability, and quality of service for Value-Added Services (VAS) and Intelligent Network (IN) Platforms. The role involves supervising the design, monitoring, analysis, and continuous improvement of VAS/IN services, ensuring they meet business requirements and customer experience standards.Duties...

  • Sr. Supervisor, Vas

    5 days ago

    6th of October City, Egypt Orange Egypt Full time

    **Purpose of the job** To oversee and ensure optimal performance, reliability, and quality of service for Value-Added Services (VAS) and Intelligent Network (IN) Platforms. The role involves supervising the design, monitoring, analysis, and continuous improvement of VAS/IN services, ensuring they meet business requirements and customer experience...

  • Sr. Supervisor Data Engineer

    5 days ago

    6th of October City, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor Data Engineer **Purpose of the job** **Duties and responsibilities** - Identifying data ingestion patterns and build framework to efficiently ingest the data to our Data Lake - Performance tuning ingestion jobs to improve throughput - Improving CI/CD process by automating build, test and deployment framework - Build...

  • Business Planning Sr. Supervisor

    2 weeks ago

    6th of October City, Egypt اورنچ مصر Full time

    About the job Business Planning Sr. Supervisor **Purpose of the job** Developing competitive analysis, support in the business planning creation and strategic business cases. **Duties and responsibilities** 1. Support in building and maintaining a planning model used in the preparation of the company business plan. 2. Monitor and forecast the strategic...

  • Sr. Supervisor, Netdevops Engineer

    5 days ago

    6th of October City, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, NETDEVOPS Engineer **Purpose of the job** As a member of the NetDevOps team you will be responsible for the development and support the advanced global IP network that adheres to the highest standards to provide robust, low latency services to OEG customers. **Duties and responsibilities** - Interacting with Network/Tools...

  • Sr. Supervisor, Information Security Operations

    5 days ago

    6th of October City, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Information Security Operations **Purpose of the job** Administer, Operate and Maintain Technology Security Solutions to insure the Confidentiality, Integrity and Availability of Orange Egypt Critical systems. ** Duties and responsibilities** - Administer, maintain and operate Orange Egypt Security solutions to Secure OEG...

  • Sr. Supervisor, Network Quality of Service and Benchmarking Analysis

    2 weeks ago

    6th of October City, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Network Quality of service and benchmarking analysis **Purpose of the job** To assess and monitor network performance through regular voice and data benchmarking campaigns, ensuring superior customer experience and identifying areas of network quality improvement. The role involves analyzing service quality metrics, generating...

  • Lead, Mobile Packet Core Engineering

    2 weeks ago

    6th of October City, Egypt Orange Egypt Full time

    **Purpose of the job** Designing, Dimensioning and Monitoring Packet Core network elements. **Duties and responsibilities** - Provide Packet Core Network capacity and maintain Packet Core Network quality - Issuance of Work Orders for Operation teams to do planned design changes on Packet Core equipment (BSC/RNC/enodeBs Creation and/or Migration, Domain...

  • Sr. Supervisor, Network Security

    2 days ago

    6th of October City, Giza, Egypt Orange EG Full time

    Purpose of the jobPlanning and development of Data Network security. Develop and evolve highly available, effective and efficient technology infrastructure security products and services. Capacity planning for data network security componentsDuties and responsibilitiesPlanning and development of Data Network security.Develop and evolve highly...

  • Sr. Supervisor, Information Security Operations

    4 days ago

    6th of October City, Giza, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Information Security OperationsPurpose of the jobAdminister, Operate and Maintain Technology Security Solutions to insure the Confidentiality, Integrity and Availability of Orange Egypt Critical systems.Duties and responsibilitiesAdminister, maintain and operate Orange Egypt Security solutions to Secure OEG Data services and...