Relationship Manager Cmo

**Role Purpose**:
HSBC provides financial services solutions to Corporate Clients with sophisticated domestic and cross border banking requirements in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, HSBC is positioned as an essential partner to customers seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

**Key Accountabilities include**:

- Provide a wide spectrum of support to the Relationship Managers (RMs) to enable them to meet customer needs, improve client engagement and maximize operational efficiency
- Enable proactive client management by attending client meetings with Relationship Manager as necessary and acting as the first point of contact for customers on daily credit-related enquiries
- Prepare appropriate analysis, proposals and presentations to prospective customers
- Undertake financial, credit and profitability analysis, and prepare the accounts remarks
- Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
- Monitor credit risk including concern lists and credit control reports, and analyse management information
- Become fully involved in negotiations and pitches to clients alongside the RM to optimise the potential value of client relationships and deliver solutions, products and service appropriate to meet client needs and improve engagement
- Support the RM assigned portfolios to achieve plan whilst also ensuring
- Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
- developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
- Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
- Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
- Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Requirements

**Qualifications**

**Knowledge**
- Strong knowledge of Commercial Banking credit assessment and business development
- Strong knowledge of the Bank’s structures, products and services
- Understanding of risk management and credit mitigates and strong credit knowledge
- Broad understanding of the competitive, legal and regulatory landscape, with a detailed knowledge of competitor propositions/ activity
- Strong knowledge of the full range of Transactional / Corporate Banking products, including: Treasury, Cash Management, Trade Finance, Deposits and Money Market facilities
- Decent Background knowledge of structured banking transactions, IPOs, leveraged finance, syndicated loans, private placements, bonds and securitizations and global capital markets
- Proven track record in a corporate client focused environment and an ability to anticipate clients’ needs and tailor service delivery to them

**Skills**
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
- Ability to manage the competing priorities of deal flows, credit quality and the requirement to drive income
- Strong analytical, planning and organizational skills combined with a strong problem solving ability
- Adaptable, flexible and willing to implement change
- Superior writing and presentation skills