Service Performance Reporting Senior Specialist

7 days ago


مصر, Egypt Majid al Futtaim Properties Full time

Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The role will manage and own the governance and continuous functioning of Global Solutions Digital Dashboards to monitor service performance. The primary responsibility of this role is to coordinate with process owners, tower leads and Global Process Owners (GPOs) to collect the data files, ensure data correctness, validation of the data (as per the KPI definition and formula) and ensure readiness of the dashboards on a monthly/weekly frequency. When the automation of end to end dashboards will take place, this role is critical to understand the system integrations (non-technical) and data upload governance for the dashboards.

**Role Details - Key Responsibilities and Accountabilities**:

- Co-ordinate with process owners/tower leads to gather data files required as inputs for GS Digital dashboards on a monthly/weekly basis.
- Verify correctness and completeness of these data files.
- Validate the calculations of the KPIs based on the calculations/formulae agreed.
- Test and ensure readiness of the GS Digital dashboards for monthly/weekly reporting by process owners/GSLT/opcos.
- Pro-actively find opportunities to improvise/supplement existing KPIs with new KPIs.
- Manage and own the data uploads from respective source systems in the E2E automated state.

**Job Requirements**:
- Knowledge of data & KPIs metrics- Understanding the basics in business of finance & HC- Efficiency in coordination with stakeholders & taking ownership of tasks- Keeping positive attitude in a dynamic and growing environment- Excellent user of Microsoft Excel- Experience in using reporting tools



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