Call Center Agent

4 days ago

مصر, Egypt Absolute Data Services Full time

**About the company**

Absolute Data Service is a data center that works under Foodhub, to provide the best customer experience and fastest response to Foodhub clients across multiple countries and help Foodhub clients in growing their business.

**Lead Assignment**:
Receive assigned leads from the team manager.
Prioritize and organize leads based on potential and relevance.

**Client Outreach**:
Contact existing clients via phone to introduce and promote card machine services.
Clearly articulate the benefits of our card machines and address any client concerns.
Utilize effective sales techniques to upsell and cross-sell additional services.

**Lead Tracking**:
Maintain a detailed and organized record of all leads, interactions, and outcomes.
Update the CRM system regularly to ensure accurate and up-to-date information.
Provide regular progress reports to the team manager.

**Market Research**:
Stay informed about industry trends and competitor offerings.
Conduct research on client businesses to tailor sales pitches and address specific needs.

**Cancellation Management**:
Identify and address client concerns promptly to prevent cancellations.
Conduct follow-up calls with clients expressing disinterest to understand concerns and attempt to retain their business.
Update records with cancellation reasons and feedback for improvement.

**Qualifications**:

- Proven experience in sales, telemarketing, or a related field.
- Excellent communication and interpersonal skills.
- Ability to understand and articulate technical aspects of card machine services.
- Strong organizational and time management skills.
- Familiarity with CRM systems and sales tracking tools.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive base salary
- Performance Based Monthly incentive of up-to E£ 5000 per month
- Social insurance
- Ongoing training and professional development opportunities.
- Health and wellness benefits.
- Team-oriented and supportive work environment.

**Salary**: E£7,500.00 per month

**Experience**:

- Contact Center: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

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