Housekeeping Public Area Manager

**About Us**

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a Housekeeping Public Area Manager. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.

**Your day to day**

FINANCIAL RETURNSPromotes hotel facilities whenever possible.Assists in compiling and analysing departmental expenditures.Issue supplies/cleaning tools to staff at beginning of shift in order to control cost and inventory. PEOPLE 1. Provide feedback on staff performance also report disciplinary problems to executive housekeeper. 2. Conduct job orientation training for newly employed employees. 3. Perform related duties on special projects as assigned. 4. Replace supervisors in public area when necessary. Page 3 of 4 IC/JD_Custom Template/CMH-AMER/EN-US/US/04.2012 Assistant Housekeeping Manager I/C Public Area Job Description Room to have a great start 5. Review status of assignments and hand over any follow-up action with on-coming colleague’s replacement. 6. Complete all paperwork and closing duties before leaving. 7. Prepare and distribute assignment work sheets to assigned staff and review priorities. 8. Ensure that assigned staff have reported to work, and also document any late or absent employees. 9. Assign duties and coordinate annual vacations and days off for public area staff. 10. Maintain complete knowledge of correct maintenance and use of equipment 11. Responsible and maintain and Report to Exec. HK the Public Area Budgeted Headcount 12. Manage and train public area attendants and other team members to ensure their performance meets the standards required. 13. Responsible for ensuring that assigned public areas staff are equipped with the supplies and equipment needed for daily operations. 14. Produce and maintain the highest level of detailed cleanliness in the public areas of the hotel. GUEST EXPERIENCE 1. Report all lost and found articles immediately to the desk coordinator. 2. Complete work orders form for equipment maintenance or repairs and submit to executive housekeeper. 3. Assist where necessary to ensure optimum service to guests. 4. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 5. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day. 6. Schedule and supervise deep cleaning and any other projects. 7. Daily Tour Record Every One Hour inspections of all public areas, F&B outlets, and storerooms to insure furniture, curtains, decorative cushions and assets is in a good condition and as per company SOP. 8. Adhere to all standards of conduct as outlined in the colleagues’ handbook. 9. Report facilities issues promptly utilizing the hotel system. 10. Checking Lobby & PA flower's Maintenance Daily, 11. QMS Follow up according standardized time, 12. Responsible for walk-throughs in public areas to assure that outside contractors are completing work to meet hotel standards. (marbles polish-pest control-glass cleaning) and any other new 13. Provide leadership and continuous monitoring of the work of assigned staff for quality, quantity and efficiency to ensure the highest level of guest satisfaction in public areas. RESPONSIBLE BUSINESSComplies with hotels’ health, safety & hygiene policy.Informs management about any damage, theft or loss to hotel property.Responsible to check staff grooming and hygiene.Report all maintenance defects and follow up with engineering.Efficiently manage stock control and the maintenance of all equipment.Observe and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.Ensure that safety procedures are being followed and unsafe condition and work practices are promptly reported.

**What we need from you**

A bachelor degree or any relevant studies Ideally, you will have [5 years] of proved experience as Public Area manager with relevant Training & certificates. Excellent communication skills in both directions of management and the scaled English language score for the position. You already know IHG has some of the best benefits available. If you’re successful in getting this job, you’ll be able to take advantage of those benefits and make the most of our commitment to give you Room to Grow. The statements in this job description are intended to describe the essential nature and level