Product Manager, Ucaas

**Role Purpose**:
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The VB Lines of Business (LoBs) exist to drive profitable growth across a €12bn global Telecommunications & IT portfolio. The portfolio includes flagship products, which are central to the execution of Vodafone’s Enterprise strategy. A key success factor for the LoB is ensuring that our portfolio strategy is effectively translated into product roadmaps and world leading products which are underpinned by robust, transparent and realistic business cases.

Leveraging skills and capabilities across the global Vodafone Business functional operating model to drive commercial performance and world leading products, this highly visible, senior role requires proven experience working effectively with a wide range of senior stakeholders across Marketing, Commercial & Operations, Group Technology as well as the Product Management, GTM and Finance teams in key OpCo markets.
- As part of the Vodafone Business Product management teams, this pivotal role is accountable for one or more of the products in our Unified Communications portfolio - ensuring that:
- Create product roadmaps for the product portfolio and ensure optimised by the group Platform & Technology team in order to reflect the portfolio strategy as outlined by the Product Vision and Strategy function within the LoB
- There is an effective market engagement process to give non-VGE markets input and insight into the group roadmap - with the objective of maximising opportunities to share group capability to reduce cost per market and maximise investment efficiency
- Business case creation, assessment and prioritisation is undertaken for the product portfolio - with realistic assumptions and phasing that sets us up for successful in-year delivery
- Market demand is interlocked, traceable, realistic and updated through the development cycle - with an understood risk profile
- Monitoring of the roadmap delivery is used effectively to identify commercial risk in NPD delivery, and drive mitigation plans
- Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone’s leadership position and market share.
- Customer outcomes and product features are defined by taking into account the entire product lifecycle, including sales, delivery, operations, service, billing, capacity and performance.
- Decisions are made and executed quickly to address challenges and opportunities throughout the product lifecycle - effectively prioritising multiple demands from changing market conditions, sales, delivery, operations and managing feature changes as necessary.
- Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
- Drives an effective market engagement process to enable input into the group product roadmap - with the objective to reflect demands, reduce costs and maximise investment across markets.
- Revenue, profit, customer satisfaction and performance targets are delivered across all segments for the relevant Product line.
- Broader Product requirements are effectively managed, working with relevant teams where necessary on propositions & go-to-market, legal, regulatory & risk, security & data privacy compliance, product documentation, marketing assets and sales enablement.

**Key accountabilities and decision ownership**:

- Define highly competitive and industry leading customer-experience vision & plans.
- Define and maintain the target market and develop the 18 month Product roadmap and 12 month plan.
- Drive continuous improvement in the performance of the product/s across customer experience, profit and revenue. With particular focus on continuous improvement of product costs and allocating cost targets as necessary to other owners e.g Technology Product Owner.
- Define, track and then manage the end-to-end product targets for market share growth, product revenues, margin and customer service performance.
- Monitoring of the roadmap delivery is used effectively to identify commercial risk in NPD/in-life changes delivery and drive mitigation plans.
- Responsible for product P&L and approving CAPEX expenditure in Technology.
- Defines key new and existing product features, ensuring these are aligned to the customer experience and outcomes. Working with Technology Product Owner to ensure technical feasibility.
- Be accountable for the compliance of their Product to Cyber & Corporate Security, business resilience policies and standards through the NPD process and throughout the lifecycle of product/solution.

**Core competencies, knowledge and experience**:

- Strong background in Unified communications products like Cisco/ MS/ RC
- Experienced in customer co-creation and product design innovation to develop new products
- Appropriate product lifecycle management experience, and the ability to triage across a product and segment mix, ensuring issues are resolved and plans stay on-track.
- Skilled in reviewi