Senior Training Specialist

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
**Role Details - Key Responsibilities and Accountabilities**:
**Training Delivery**
- Train in area(s) of expertise new joiners as well as incumbent employees as per business requirements
- Framed by the company strategy and aligned with organizational goals, produce training competency/effectiveness reports and proposed intervention
- Upskill, reskill and/or skill employees on Multitasking/ CX solutions and measure results against business KPIs
- Create effective, practical on the job training solutions and problem-solving scenarios in an omni business context
- Support employees’ development in area of expertise and support the analysis of performance business KPIs before-after training, aiming to close existing gaps in the organization
- Role model inspiring customer centricity and technical knowledge implementation
- Ensure best practices are researched and implemented within initiatives
- Partner with key stakeholders to coach employees role modelling a customer centric culture in their roles.
- Connect with trained employees and line managers across MAF Retail to follow up on their strengths, areas of development and provided Customer Experience
- Coach and mentor employees as per business request using easy to absorb key concepts
- Engage with content developers and key business partners to outline opportunities for improvement and key pain points in operations based on successful models in the organization

**Financial & Standards**
- Ensure training costs are in line with defined budgets
- Ensure learning content is delivered as per MAF guidelines and covers all relevant compliance requirements

**KPI’s**
- Engagement and training target audience adherence to learning intervention outcomes
- Quality of learning interventions - NPS scores
- Knowledge retention indicators
- Evidence of impact of learning
- ROI (career growth/ productivity)
- Cost efficiency against budget

**Functional/Technical Competencies**
- Retail understanding (operational background mandatory)
- Role model a Customer Centric mindset
- Role model adaptability and teamwork
- Critical thinking and problem-solving skills
- Excel on time-management skills
- Great interpersonal and communication skills
- Computer proficiency: MS Office, Excel, And Power Point

**Personal Characteristics and Required Background**:
**Minimum Qualifications/education**
- Preferably - but not mandatory - BS degree in Education, Training, HR or related field

**Minimum experience**
- 4-5 years of experience as a facilitator on his/her area of knowledge, or similar role
- Ability to lead a full training cycle **Preferred Languages**:

- English (Full professional proficiency - required)
- Arabic (mandatory in Arab countries)

Majid Al Futtaim follows a holistic sustainability strategy
_Dare Today, Change Tomorrow_), that’s focused on transforming the lives of the communities we serve, rethinking our use of resources to make a net positive impact, and empowering our people to unleash their full potential.

Majid Al Futtaim is the first Middle Eastern company to commit to becoming Net Positive in Carbon and Water by 2040.