Senior Ccna/ccnp Voice Engineer

منذ 3 أيام

القاهرة, مصر DeepSource Technologies دوام كامل


Key Responsibilities
- Design, implement, configure, and support Cisco Voice infrastructure.
- Deploy, configure, administer, and troubleshoot DGVox Call Recording and Archiving Software.
- Install and maintain call recording solutions integrated with Cisco Unified Communications environments.
- Configure and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IP Phones.
- Perform upgrades, migrations, patch management, and system health checks for voice and recording platforms.
- Monitor system performance and proactively resolve voice quality, recording, and archiving issues.
- Ensure compliance with organizational policies related to call recording retention and security.
- Integrate DGVox with supported telephony platforms and storage solutions.
- Perform backup, recovery, and disaster recovery activities for voice and recording environments.
- Troubleshoot SIP, SCCP, H.323, and voice gateway issues.
- Configure and maintain Cisco voice gateways, CUBE, and SIP trunks.
- Produce technical documentation, implementation guides, network diagrams, and operational procedures.
- Participate in on-call support and provide Level 2/Level 3 technical support when required.
- Recommend improvements to enhance system performance, scalability, and reliability. Requirements:
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- CCNA Collaboration/Voice or CCNP Collaboration certification (preferred).
- Minimum 5-8 years of experience in Cisco Voice technologies.
- Strong hands-on experience with DGVox Call Recording and Archiving Software.
- Experience deploying and supporting enterprise call recording solutions.
- Strong knowledge of Cisco Unified Communications Manager (CUCM).
- Experience with Cisco Unity Connection.
- Experience with Cisco Voice Gateways and CUBE.
- Strong understanding of SIP, H.323, SCCP, RTP, SRST, and MGCP protocols.
- Experience with VMware virtualization environments.
- Knowledge of Windows Server administration.
- Experience with SQL databases is an advantage.
- Familiarity with storage, backup, and archiving technologies.
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation skills.
- Ability to work independently and within a team environment.