Sales & Customer Service Representative
2 weeks ago
Job Description - Sales & Customer Service Representative
Job Title: Sales & Customer Service Representative
Department: Sales / Customer Service Department
Reports to: Sales Manager or Customer Service Manager
Duties and Responsibilities
- Welcome customers, understand their needs, and provide suitable solutions.
- Promote the company’s products and services to achieve assigned sales targets.
- Prepare quotations and follow up with clients until closing the sale.
- Resolve customer complaints professionally and promptly to ensure satisfaction.
- Maintain and build long-term relationships with existing clients.
- Enter and update customer and sales data in the system.
- Prepare periodic reports on sales and customer service activities for management.
- Coordinate with other departments (Marketing, Finance, Operations) to ensure service quality.
- Adhere to company policies and procedures.
Qualifications
- Diploma or Bachelor’s degree (preferably in Business Administration, Marketing, or related field).
- 1-3 years of experience in sales or customer service.
- Excellent communication and persuasion skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in computer programs and CRM systems.
- Presentable and professional appearance.
Personal Skills
- Effective communication skills.
- Ability to work under pressure.
- Teamwork spirit.
- Discipline and punctuality.
- Flexibility and adaptability.
**Benefits**
- Basic salary + sales commission.
- Continuous training and development.
- Motivating work environment.
نوع الوظيفة: دوام كامل
الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر
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