Sales & Customer Service Representative

2 weeks ago


Cairo, Egypt thiqaa Full time

Job Description - Sales & Customer Service Representative

Job Title: Sales & Customer Service Representative

Department: Sales / Customer Service Department

Reports to: Sales Manager or Customer Service Manager

Duties and Responsibilities

  • Welcome customers, understand their needs, and provide suitable solutions.
  • Promote the company’s products and services to achieve assigned sales targets.
  • Prepare quotations and follow up with clients until closing the sale.
  • Resolve customer complaints professionally and promptly to ensure satisfaction.
  • Maintain and build long-term relationships with existing clients.
  • Enter and update customer and sales data in the system.
  • Prepare periodic reports on sales and customer service activities for management.
  • Coordinate with other departments (Marketing, Finance, Operations) to ensure service quality.
  • Adhere to company policies and procedures.

Qualifications

  • Diploma or Bachelor’s degree (preferably in Business Administration, Marketing, or related field).
  • 1-3 years of experience in sales or customer service.
  • Excellent communication and persuasion skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in computer programs and CRM systems.
  • Presentable and professional appearance.

Personal Skills

  • Effective communication skills.
  • Ability to work under pressure.
  • Teamwork spirit.
  • Discipline and punctuality.
  • Flexibility and adaptability.

**Benefits**

  • Basic salary + sales commission.
  • Continuous training and development.
  • Motivating work environment.

نوع الوظيفة: دوام كامل

الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر


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