Fixed Term Customer Experience Associate

2 weeks ago

القاهرة, Egypt WorkMotion Full time

Our** Customer Experience FinRoll (Finance and Payroll) team** is looking for a **detail-oriented** and **motivated **individual to join us as a **Customer Experience Associate**. In this role, you’ll be the **go-to person** for **handling invoicing** and **payroll questions**, ensuring our clients and talents have an exceptional experience.

If you love **solving problems**, have s**trong analytical skills** with a **passion** for **delivering excellent customer service**, then this is the role for you This is an exciting chance to join a dynamic team and play a key role in our company’s growth and success.

**What you’ll do**:

- Respond to client inquiries about invoices, thoroughly investigating each situation to find a solution.
- Collaborate with cross-functional teams to resolve financial discrepancies.
- Identify and report invoice errors, proactively addressing root causes to prevent future issues.
- Offer expert support to talents (our clients' employees) on payroll questions.
- Create and maintain thorough knowledge documentation for your assigned payroll regions.
- Take ownership of customer requests, ensuring timely and satisfactory resolution.
- Deliver exceptional customer service, building trust and strong relationships with clients and talents.
- Advocate for customer needs internally, driving continuous improvements in processes.

**What we're looking for**:

- Excellent written and verbal communication skills in English.
- Experience in a client-facing role, ideally in a remote environment.
- Strong analytical and problem-solving skills, with an aptitude for working with data and numbers.
- Passion for delivering outstanding customer service and fostering strong relationships.
- Ability to work independently and proactively, with a results-oriented mindset

**What we offer**:

- As a remote and distributed team, you can do your best work from anywhere you are the happiest
- Trust-based work - organise your own schedule. We want to celebrate results, not hours spent working
- WorkFlex - easily workation from your dream destination
- Well-Being Day - a dedicated day off to disconnect and recharge
- Subsidised gym membership subscription
- Training and development allowance
- Opportunities to get to know some of your colleagues at our offices
- Regular virtual events and annual team meetups
- _Some benefits may vary due to local laws and regulations._

**Who we are**:
We are WorkMotion, an Employer of the Future.

By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.

What's great about being part of WorkMotion is that we practice what we preach - we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.
- ** WorkMotion is an equal opportunity employer, committed to fostering an inclusive environment that embraces individuals of diverse backgrounds, genders, sexual orientations, disabilities_

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