Customer Service Assistant

**Job Requisition ID**:165029

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner

**What you will do**

**Customers**
- Greets and welcomes customers on arrival at the store.
- Answer all customer inquiries and provide guidance on how to shop with IKEA.
- Handles routine customer complaints promptly and courteously.
- Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
- Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers’ bags are stored safely and security.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.

**Operational**
- Ensure all system procedures are adhered to as per policy / procedure.
- Provide Customer Senior with constant suggestion improvements.
- Provide customers with catalogues when requested.
- Understands the impact of increasing sales with Shopping Tools.
- Communicates with Duty Manager on complaints that require management assistance.

**Required Skills to be successful**

Dealing with customers, Analytical Skills, Effective Communication

**Behavioural Competencies**:

- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident

**What equips you for the role**
- 0- 2 years in a similar role.
- Working as Customer Service or Receptionist

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

**About Al-Futtaim IKEA**

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.