Technical Support Engineer

7 days ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution.

To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of quality services to our Customers.

To provide a professional first point of contact for the Customer.

To accurately log all incidents/ inquiries in a timely and effective manner.

Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/ products utility program wherever possible.

Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.

To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.

To resolve by himself most of the incidents on all Services.. To own the incident management from creation to resolution.

Document all troubleshooting and incident management actions via the ticketing systems.

To ensure on time resolution, by escalating to the appropriated experts and management when necessary.

**Votre profil**:
Very good interpersonal and communication skills.

Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange.

Excellent customer skills are required.

Problem solving skills.

Ability to work under pressure.

Multitasking skills are required.

Preferred to have knowledge on delivered technologies:
CCNA certification is a plus

Fluent in English.

**Le plus de l'offre**:
Educational background and Professional Experience:
B.Sc. Engineering, Telecommunications or Computer Science.

(0 -2) years of experience in similar scope.

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI

  • Technical Support Engineer

    3 days ago

    القاهرة, Egypt German International University Full time

    Vacancy for: Information Technology Department Job Categories: - IT/Software Development - Engineering Telecom/Technology **Job Description**: - Install and configure computer (hardware, Software). - Daily monitor and maintain computer systems. - Respond to all queries either in person or over the phone. - Troubleshoot hardware or software faults. -...

  • Technical Support Engineer

    7 days ago

    القاهرة, Egypt Orange Full time

    **Votre rôle**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

  • Technical Trainer

    7 days ago

    القاهرة, Egypt ElSewedy Technical Academy - STA Full time

    Participate in preparing the detailed plan within the factory in coordination with the senior technical trainer. Supervise the practical training in companies/factories. Facilitate and encourage a practical learning experience that provides students with the opportunity to achieve their potential. Adopting and working towards the implementation of the...

  • Technical Support Engineer

    7 days ago

    القاهرة, Egypt Orange Business Full time

    **Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

  • Technical Support Engineer

    1 day ago

    القاهرة, Egypt Orange Business Full time

    **Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

  • IT Technical Support

    5 days ago

    القاهرة, Egypt Ethics HR Full time

    Identifying hardware and software issues. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Walking users through a series of actions to solve problem. - Replacing or repairing the necessary parts. - Providing support in the form of procedural...

  • Technical Support Vmware

    7 days ago

    القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Technical Support VMWare At **Arrow ECS **we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...

  • Engineer, IT Technical Support vois

    1 day ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: - Maintain, operate and support all company desktops and laptops. - Design, build and deploy windows images and software packages. - Patching desktops and laptops to meet the security standards. - Implement the latest technologies and methodologies. - Maintain and support Queue system, Meeting rooms, printers and Video Conference units. -...

  • Mainframe, Technical Support Engineer Iii

    1 week ago

    القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Mainframe, Technical Support Engineer III This position is responsible for providing Technical After Sales support for problems for product suites to ensure our customers achieve their desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and...

  • Technical Teacher

    7 days ago

    القاهرة, Egypt ElSewedy Technical Academy - STA Full time

    Implement and deliver an appropriately curriculum for students and support a specific curriculum area as appropriate. Facilitate and encourage a learning experience which provides students with the opportunity to achieve their individual potential. Adopting and working towards the implementation of the school development plan. Following and evaluating the...