Sr. Coordinator Workforce

2 weeks ago


مصر, Egypt Delivery Hero Full time

About the opportunity

**Role Summary**:
The Workforce Planner prepares and produces work volume and staffing forecast, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

**What Did We Order?**
- Propose recommendations and action plans for any dropped metric.
- Responsible for the delivery of WFM reports on daily, weekly, monthly and quarterly basis.
- Provide the team with a vision of the project objectives.
- Handle all team escalations and feedback and work on resolving their issues.
- Motivate team members and recognize high performance and reward accomplishments.
- Create and environment oriented to trust, open communication and creative thinking.
- Provide any training that team members need.
- Responsible for performance appraisals of all direct reports.

What you need to be successful

**Technical knowledge, Skills and Experience required**:

- Minimum of 3 years' experience as RTM coordinator.
- Some knowledge of coding experience, MySQL, SQL Lite or VBA.
- Forecasting Knowledge.
- Knowledge of service level Calculations.
- Problem-solving.
- Analytical thinking
- Good Business Writing Skills.
- RTM Experience is preferred.
- Basics coding skills**.**
- Minimum of 2 years' experience as coordinator RTM/Workforce
- Has a minimum of 9-month experience at talabat
- S2 level and above can only apply.

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide



  • مصر, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Sr. Associate

    4 days ago


    مصر, Egypt Sutherland Full time

    Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Sr. Associates in this role get to: Be the...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our Client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: **Mission / role purpose** The Sr Engagement Manager leads the development of high quality proposals for qualified opportunities. (S)he works in close tandem with the deal owner (Account Manager or Business Partner), who is accountable for all aspects of the deal, in particular for the deal shaping, definition of a winning bid strategy...

  • Oracle Consulting

    6 hours ago


    مصر, Egypt Oracle Full time

    Oracle Consulting - Sr Principal Cloud FIN Consultant-230003FW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Role Description & Responsibilities**: - Responsible in all phases of the Implementation cycle, to include Requirements Gathering & Analysis, System Design &...


  • مصر, Egypt World Food Programme Full time

    **.**: **TERMS AND CONDITIONS**: **JOB** **TITLE**: *** - Regional Internal Communication and Workforce Engagement Officer **TYPE & LEVEL OF CONTRACT***: - Limited Fixed Term P4 **UNIT/DIVISION***: - Internal Communications **DUTY STATION**: - Cairo, Egypt **REPORT TO***: - Deputy Regional Director - Enabling Services **DURATION OF CONTRACT**: -...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr Manager, Network Operation Center **Duties and Responsibilities** - ** **Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly - Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailability and impact related to...


  • مصر, Egypt Dubizzle MENA Full time

    As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports. - Ensure coordination and management of IT Help Desk and the...


  • مصر, Egypt Apache Corporation Full time

    Specific Responsibilities The Global Mobility Analyst Sr, Egypt will be a member of Apache’s Global Human Resources team and will be based in Cairo, Egypt. The role will serve as the company’s local resource for host country support to incoming expats, manage assignments in progress, and support with repatriation efforts as end-to-end on a wide range of...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...