Team Leader Sports Egypt

3 days ago

مصر, Egypt GMG Full time

**About the Role**

The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.

**Core R**esponsibilities**:

- Manages day-to-day operations of the store to ensure store operations objectives are achieved
- Greets customers and describes product features and benefits; demonstrates the use and handling of the product
- Educates clients on brands quality standards and specifications
- Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
- Resolves customer complaints and responds to comments in a timely and professional manner
- Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
- Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
- Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store
- Ensures all products are price tagged and bar-coded before display
- Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
- Ensures awareness and vigilance at all times of security in the store without any negligence
- Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time
- Assists merchandiser and/or store manager in product placement and arrangement
- Maintains a detailed knowledge of the merchandise/ products stocked in the store
- Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store

**People Management**:

- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement

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