Call Centre Agent

6 days ago


مصر, Egypt Ameely Travel Full time

**Experience Needed**: - 2 to 5 years. **About the Job**: **General Purpose**: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. **Main Job Tasks and Responsibilities**: - Manage and resolve customer complaints. - Provide customers with product and service information. - Enter new customer information into system. - Follow up customer calls where necessary. - Document all call information according to standard operating procedures. - Complete call logs. - Produce call reports. **Job Requirements**: - Not less than 2 years experience. - 1 year experience in the middle management. - Tourism or Flight experience is a must. - Previous call centre experience. - Amadeus or Online hotel reservation systems user. - Fluent in English. - Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking. **" We offers a competitive salary and benefits, commensurate with experience and skills. "**: - _ or: **Note**: (any CV without job title will be neglected)



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