Hardware Field Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Cairo/Egypt area, with some travel to other distributor-based Areas handled by Varian's Field Service Team in Egypt.

**Your tasks and responsibilities**:

- Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, and upgrade installations per VMS guidelines.
- Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
- Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
- Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
- An overall understanding of customer care and experience management essential

**Qualifications &Skills**:

- Bachelor's degree in electrical engineering, test equipment used for verification/checkout and calibration of electronic equipment.
- You have a minimum of 1-3 Years of experience in field service, medical field service (preferrable).
- Basic computer usage and debugging skills
- Fundamental knowledge of delivery system networks and networking techniques.
- Basic understanding of imaging systems
- Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
- Basic accelerator theory knowledge.
- Be able to interpret customer concerns and translate to machine issue.
- Required Certifications and Training
- Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
- Software and computer skills are required
- Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

**Who we are**:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

**How we work**:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

**To all recruitment agencies**: