Senior Field Service Engineer

2 weeks ago

مصر, Egypt ABB Full time

**Senior Field Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as a Senior Field Service Engineer and will be the part of Electrification Business Area for Services Division based in 10th of Ramadan City, Egypt. In this role you will be reporting to Service LPG Manager and will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

**Your responsibilities**:

- Clear understanding of sense of urgency and care in the direct area of responsibility. Ensure customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
- Work with customer to identify opportunities in the installed base to improve system performance and operational performance improvements. While on-site, works with the customer to identify opportunities for improving the customers operations, eliminating pain points and utilize the local practices for notifying the account team of opportunities.
- Plan and prepare site work for larger project team and manage related subcontractors at site. Perform complex field service tasks, identify technical problems, and make analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities, all documents and customer reports to be signed by the customer representative. Utilize all relevant tools and report work done in a timely manner and follows up when needed.
- Troubleshoot equipment/Systems/Process failures, request proactive corrective actions and make recommendations to avoid repeating the problem in the future. Act as a technical consultant in own specific area of expertise.
- Proactively plan and execute work on a first-time right approach with customers, and ensure the job is done on time and on quality. Identify improvement needs and potential solutions for them in the way of working and the products in question and drive improvement action in own area of responsibility.

**Your background**:

- Bachelor degree in electrical engineering
- minimum 5 years of professional related experience
- Good leadership capabilities with a team-oriented attitude are essential.
- Fluency in both spoken & written English & Arabic language is required.

**Benefits**:

- Retirement plan
- Medical insurance

**More about us**:

  • Field Service Engineer

    2 weeks ago

    مصر, Egypt Rapiscan Systems Egypt Full time

    **Overview Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and...

  • Field Service Engineer

    4 days ago

    مصر, Egypt Rapiscan Systems Egypt Full time

    **Overview Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and...

  • Field Service Engineer Cairo

    2 weeks ago

    مصر, Egypt Alfa Laval Full time

    Service Operations Department is looking for a Field Service Engineer to be located in Cairo Egypt. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets. The position will be responsible for the Preventive maintenance, repair, fault...

  • Field Service Engineer Level 3 Egypt

    2 weeks ago

    مصر, Egypt Smiths Detection Full time

    Duties & Responsibilities - Responsible for meeting daily service repair needs and driving customer satisfaction - Installs, repairs and maintains equipment in the field; provides customer training as required. - Documents all inspections, maintenance, repair work and submits paperwork in a timely basis - Order, install, and return parts and manages repair...

  • Multimodality Field Services Engineer

    2 days ago

    مصر, Egypt GE HEALTHCARE Full time

    **Job Description Summary**: Field Service Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives in Upper Egypt Area, ensuring Customer Satisfaction, and maintaining all GE Healthcare equipment models in specific modality or other modalities in the Upper Egypt. GE HealthCare is a leading...

  • Field Service Engineer

    6 hours ago

    مصر, Egypt Baker Hughes Full time

    **Field Service Engineer - Mechanical Centrifugal Compressors & Heavy-Duty Gas Turbines** **Do you like working in collaborative teams and solving technical problems?** **Are you a Field Service Engineer looking for a new opportunity?** **Join our Team!** Our Turbomachinery & Process Solutions team provides industry-leading products and services that...

  • Manager Field Services

    2 days ago

    مصر, Egypt Collins Aerospace Full time

    Role Overview / Summary: The position is for a senior professional with in-depth knowledge, technical expertise and manages the onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Egypt. The role holder manages operations based on ITIL practices, ISO...

  • Gas Turbine Controls Field Service Engineer

    6 hours ago

    مصر, Egypt Baker Hughes Full time

    **Gas Turbine Control Field Service Engineer -** **Would you like to work in the field supporting our customers?** **Are you a Field Service Engineer or Control Engineer looking for an interesting opportunity?** **Join our Turbomachinery Services Team!** Our Turbomachinery & Process Solutions team provides industry-leading products and services that...

  • Field Services Specialist

    6 hours ago

    مصر, Egypt Baker Hughes Full time

    **Field Services Specialist**: **Would you like develop innovative technology?**: **Would being part of a transformation excite you?**: **Join our Team** At Baker Hughes our purpose is clear. We take energy forward - making it safer, cleaner and more efficient for people and the planet. **Partner with the best** The Field Specialist provides offshore and...

  • Engineer Field

    1 week ago

    مصر, Egypt Speedcast Full time

    Engineer Field Perform post-sale, on-site technical product support, regardless of discipline (e.g., Hardware, Network, or Software). Perform installations, upgrades, testing, and/or maintenance. Provide guidance to clients on function, usage, and operation of products. Possess in-depth knowledge of the organization's products and/or services. Serve as...