Regional Head of Operations
2 weeks ago
Regional Head of Operations **Job Description**: **Regional Head of Operations - Bupa Egypt** **Cairo** **Competitive salary, bonus, pension, car allowance** **Permanent role** **We make health happen** We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Your input will support Bupa to deliver on our purpose, helping people live longer, healthier, happier lives. **How you'll help us make health happen**: Based in Cairo, you will manage circa 600 people with responsibility for Customer Service, Claims, Healthcare Management and General Affairs (e.g. IT, Admin). The role reports to both the Global Director of Healthcare Management and the Bupa Egypt General Manager. Key to success will be the implementation of operating strategy. **Key duties**: - Leadership, management and vision to ensure operating efficiency and financial strength of the business - Delivery of "shared services" within the Egypt office (e.g. IT, Admin) - Responsible for delivering on OPEX goals, Net Promoter scores and CX improvements - Model the culture and take responsibility for the maintenance and development of reputation and relationships with key stakeholders such as regulators - Develop the annual operating principles and plans for review and approval - Team performance reviews and talent management - Set governance for protecting Bupa, our people & customers - Drive innovation and change - embrace new channels and ways of working **Key Skills/Qualifications needed for this role**: - Demonstrable track record of success of leading large operational teams, covering customer service experience strategy & enhancements, Claims and Health Care Management - Experience of leading and working successfully in a large complex, matrix organisation - Ability to construct and track spend/ROI across multi-million pound budgets - Strong writing and editorial skills combined with a strong commercial acumen. - Effective communication, interpersonal and leadership skills - Excellent ability to manage both internal and external stakeholders - Resilience and confidence in own and Bupa's ability to succeed **Benefits** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. In this role you will receive the following benefits and more: - 25 days holiday - 25% Management Bonus Scheme (annual, discretionary) - Pension - Bupa health insurance - Life Assurance - Various other benefits and online discounts **Diversity & Inclusion** Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Locations: Egypt - Cairo Company pension, Health & wellbeing programme, Paid volunteer time, Gym membership, Additional leave, Discounted or free food, Financial planning services, Private medical insurance, Employee mentoring programme, Cycle to work scheme, Free flu jabs, Private dental insurance, Referral programme
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