Senior Contact Centre Developer

**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

**_Some careers have more impact than others._** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be._ - HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses...

-Job description Role Purpose: The role holder will be responsible for managing the relationship with HBEG offshore GSC Call Centre ensuring the site maintain the service standards and operational integrity for the business by acting as WPB channel owner, setting local contact center Sales, Customer experience strategies, Retention, CDD Voice and RFI Voice...

**Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...

**Experience Needed**: - 4 to 7 years. **About the Job**: **Main Duties**: - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps equipment operational by following...

**Role Purpose**: - To Design, develop and maintain complex contact centre systems using VXML, Java and IVR development tools and voice platforms - To Develop and Maintain IVR Contact Centre Routing Solution which intelligently routes calls to queues, leveraging AOD and STT/TTS engines - Coordinate with Backend Developers and other backend systems for IVR...